Customer & Dealer Support Ambassador

OverviewMuster are on the hunt for an experienced automotive aftersales professional to join an automotive distributor group as their Customer & Dealer Support Ambassador.

The role is based at their headquarters in Mount Wellington and is responsible for assisting customers by addressing inquiries, resolving complaints, and providing information about products and services.

The role is also responsible for managing Total Service Accounts with the objective of generating revenue for the distributor and its dealer network.

You may currently be in a Service Advisor role and looking for a change out of the retail world and are ready to use your automotive knowledge in a different environment.

If you're ready to make an impact - this is your move!

BenefitsMon-Fri roleGreat teamExcellent offices in Mt Wellington with on-site parkingCompetitive package with excellent training and development opportunitiesAbout YouDeep automotive industry knowledgeConfident in both written and verbal communicationExcellent multi-tasking skillsTech-savvy — proficient in Microsoft Excel and Word for reports, proposals, and account and customer trackingHighly skilled in delivering exceptional service and maintaining long-term client satisfactionIdeally able to start ASAPRole SpecificsManage day-to-day inbound customer inquiries across multiple brands through various channelsEnsure prompt responses to customersManage customers using the CRM and maintain strong relationshipsAct as first point of contact for customer queries and complaints and apply problem solving skills to resolve issuesWork with internal departments to resolve complaints and queriesMaintain accurate recordsCollaborate with other departments on call campaignsProvide support to dealers and other stakeholders as requiredEnsure timely preparation of essential reportsIf you feel that you have the skillset and personality for this role, please apply now with a relevant cover letter and CV outlining why you are the perfect candidate!

If you would like any further information about the role, please contact the team at Muster on or 0508 MUSTER

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