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Desktop Support Engineer
EIL Global IT Solutions and Services Pvt LtdGore, Southland, New Zealand13 days ago
Job descriptionExcellent experience as a desktop technician, computer technician or IT support in a professional business environment Must have excellent customer service skills working with end users and VIP's Experienced in supporting MS office applications (office ) Windows OS 7 and 10 Knowledge of WAN / LAN Technology Basic knowledge of Network Topology LAN / WAN Cisco Switch installation and configuration as per Config template Knowledge to provide remote access of network devices ( Switch / WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio / video equipment Knowledge of ticketing system or equivalent
Key Responsibilities Include :
- Provide technical support either by phone, remote access or deskside visits as needed
- Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
- Smart Hands and Feet support if required
- Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
- IMAC / D - Installations, decommission, cascades, moves, adds and change EUC equipment, software
Skill Requirements :
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Desktop Support Engineer • Gore, Southland, New Zealand
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