Front of House

Are you passionate about creating exceptional customer experiences and leading a dynamic team? We are looking for an energetic and professional Front of House to join our team at Gladstone Bar 2024 Limited .

Main Tasks

Direct, oversee, and manage daily front-of-house operations.

Determine required tasks and allocate duties to team members.

Prepare staff rosters and maintain shift reports.

Ensure correct staffing levels are maintained, including absence coordination.

Suggest and implement improvements to operating standards for greater efficiency.

Maintain a high level of guest satisfaction by managing all front-office activities.

Increase occupancy and profitability by promoting restaurant services and amenities through effective upselling strategies.

Proactively manage customer feedback and complaints, ensuring positive resolutions.

Receive and process customer payments accurately.

Check and report any maintenance issues related to brewing or restaurant equipment.

Prepare and serve a variety of coffee and tea beverages.

Ensure compliance with all health and safety procedures within the restaurant.

Please note : This list is not exhaustive, and the role may evolve to meet the company’s operational needs.

Other Duties & Requirements

Required Qualities

Professional and customer-focused approach

Ability to work effectively under pressure

Strong organisational and time management skills

Excellent attention to detail

Desired Competencies

Analytical thinking

Initiative and problem-solving ability

Business awareness and customer insight

Tenacity and determination

Strategic thinking

Positive attitude towards change

Eligibility

Applicants must be New Zealand citizens / residents or hold a valid NZ work visa .

If you meet the above requirements and are ready to take the next step in your hospitality career, we’d love to hear from you!

Please include your CV and cover letter