Team Experience Operations Specialist

Overview

With over 185 stores and 20,000 team members across Aotearoa, we aim to make Kiwi lives a little better every day. We are friendly, down-to-earth, and energetic—we work hard but have a great time doing it. There is plenty of scope for new ideas, room to add value, and you’ll be working with a business that touches the lives of three million New Zealanders a week. We embrace diversity of thought and take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.

What you’ll do as part of Woolworths Group

Responsibilities

• Manage and maintain process flow for an assigned workstream.
• Collaborate closely with your Team Leader and the swarm to ensure efficiency.
• Ensure uninterrupted process completion and strict adherence to established guidelines.
• Execute Operations & Lead Team : Follow routines for accurate, on-time process completion and lead your "swarm" to ensure work is done correctly.
• Manage Workforce & Development : Assist with optimised scheduling, oversee multiskilling, recruitment, succession planning, and lead onboarding and training.
• Champion Safety & Compliance : Promote a safe and healthy environment by following protocols, reporting hazards, and monitoring compliance procedures.
• Resolve Issues Proactively : Timely escalate process-related issues to your Function Lead for quick resolution.
• Contribute to Store Leadership : Step up as Acting Store Manager on scheduled shifts and foster team collaboration through "Better Together" connections.

Qualifications

What you’ll experience

Endnotes

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared purpose : to create better experiences together for a better tomorrow. Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that diverse teams innovate best. We encourage all candidates to apply and please let us know in your application if we can support you with any adjustments in the hiring process. Discover more opportunities with Woolworths Group

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