Cinema Sales Attendant Fixed Term - Event Cinemas St Lukes

Posted Tuesday 10 June

• at 12 : 00 pm | Expires Thursday 12 June
• at 11 : 59 am

Our Vision : Leaders in creating experiences that escape the ordinary.

Our Purpose : To make the day better for ourselves, each other, our group, customers, and communities.

We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

Grow Revenue Above Market

Business Transformation

Our Values

Empowerment : We make it happen

Possibilities : We evolve and innovate

Community : We make the connection

Purpose :

To deliver a customer experience that escapes the ordinary and complete all tasks allocated to the EVENT / Rialto Cinemas standard.

Your team :

This role reports to : Supervisor and Management

What you need : Mandatory :

Able to work rostered shifts

Honest and reliable

Preferred :

Work experience in a customer service orientated business

Key Relationships

Cinema Manager

Duty Managers

Other Cinema Sales Attendants

Other Cinema teams

Customers and Clients

Key Tasks / Activities

Time Management

Complete all tasks given by the supervisor or manager within a reasonable time period.

Ensure end of night cleanup is completed within the allocated time frame.

Point of Sale – Selling Tickets, Food & Drink

All customers receive prompt, efficient service with a smile.

Customers are charged the correct price and are given correct change.

Customers are sold the correct ticket for the movie they wish to see.

Where customers are requesting "student" or "beneficiary" rates, their identification cards are checked.

Where there is doubt about the age of customers, identification is sighted prior to selling tickets for restricted movies.

All voucher exchanges are recorded on the computer.

"Cash drops" are accurately counted and done during shifts in between sessions and as required when busy.

There is zero variance in the till balance at the end of each shift, or an adequate explanation for any variance.

Any credits for food or drink are noted and advised to the Supervisor before the end of each shift.

Wastage is minimal but when it does occur, it is recorded on the wastage sheet.

In the event of a computer "crash," the time of the crash and the last transaction are recorded and passed to the Supervisor.

Where "runner" duties are being performed, stocks like popcorn and syrups are replenished at all times, providing efficient backup to other POS staff.

Finished ice-cream should compare favourably with the pictured ice-cream, with an optimal issuance of 72 cones per tub.

All surfaces and equipment are kept scrupulously clean at all times.

All customers are greeted politely with a smile and provided with information when requested.

Queues are kept orderly, enabling free movement within the foyer.

Customers are not admitted without a valid ticket, which must be ripped.

Misbehaving customers are warned politely; persistent misbehavior is reported to the Supervisor.

Customers are directed to seating when theatres are full or when arriving late.

Cinemas are cleaned between screenings within the allocated time.

Customer toilets are maintained clean and stocked.

The foyer is kept tidy, with rubbish bags changed as needed.

High standards of cleanliness are maintained throughout each shift.

Regular checks are undertaken during screenings, and faults or breakages are logged and reported.

Messes like spillages are cleaned promptly.

Vouchers, petty cash, and cheques are counted and recorded weekly.

Health and Safety

The fire evacuation sheet is checked at each shift's start.

Fire checks are performed at the start of each shift, with hazards reported and recorded.

All egresses are checked at the end of each session, with faults reported.

Participation in evacuation drills is expected.

Employees ensure safety and report hazards or block off areas as needed.

Customer toilets are kept hygienic.

Assistance with food control plans is provided, including temperature checks and cleaning.

Responsible Service of Alcohol

Information is provided to customers about relevant matters, such as sold-out sessions.

Stock Management

Stock is stored appropriately, kept tidy, rotated, and expired stock removed.

Other Duties

Other duties as directed by supervisors or managers.

#J-