Senior Customer Service Manager

Overview

At Steelfort, we’ve been designing, building, and delivering outdoor power equipment and engineering solutions in New Zealand for over 79 years. We’re a proud Kiwi company with strong values, a nationwide dealer network, and a reputation for quality and innovation.

As our Senior Customer Services Manager, you’ll play a pivotal role in shaping the customer experience at Steelfort. You’ll lead a high-performing team, oversee our customer service systems and portals, and ensure that every interaction with our customers and dealers reflects the excellence of our brand.

We’re not looking for someone who ticks every single box on paper. You may already be a proven customer service leader, or you may be ready to step up into a senior role where your skills, energy, and ideas will be valued. Either way, you’re someone who thrives in a fast-paced environment, adapts to change, and isn’t afraid to roll up your sleeves when needed.

In return, you’ll join an experienced, supportive team that works collaboratively across the business. We value honesty, transparency, and practical problem-solving. You’ll have the chance to make your mark, influence how we operate, and be part of our future growth story. Also excellent staff pricing on outdoor power equipment.

This is a full-time, permanent role based in Palmerston North.

If this role excites you we want to hear from you. What matters most is that you’re the right fit for our team, and you’re ready to drive customer service excellence at Steelfort.

Contact Kelly Grogan on or to learn more about the role.

Responsibilities and Qualifications are described within the paragraphs above and the bullet list below as applicable.

• Loves leading, coaching, and building people into a great team.
• Can see the bigger picture and know how customer experience drives business results.
• Is confident working with systems (ERP / CRM) and can quickly sort out portal issues with web developers when things go wrong.
• Has a knack for spotting opportunities to make things smoother, faster, and better for customers.
• Enjoys being part of a senior leadership group where your voice and ideas matter.

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