Assistant Retail Manager

WE AT CALTEX TE ANAU ARE HIRING ASSISTANT RETAIL MANAGERS TO ASSIST IN ORGANISING, DIRECTING, AND CONTROLLING OUR OPERATIONS ENCOMPASSING BOTH THE FUEL SERVICE AND RETAIL COMPONENTS OF THE BUSINESS. THE ASSISTANT RETAIL MANAGER WILL ENSURE THAT SALES TARGETS, CUSTOMER SATISFACTION, STAFF PERFORMANCE, AND COMPLIANCE STANDARDS ARE CONSISTENTLY ACHIEVED IN ALIGNMENT WITH OPERATIONAL AND BRAND OBJECTIVES OF CALTEX AS WELL AS THE BUSINESS OWNER. MIN 30 HRS - 45 HRS OF WORK GUARANTEED.

WHAT WILL YOU DO IN THIS JOB?

• Retail Operations Management
• Assist in overseeing daily operations of the service station, convenience store, and forecourt activities.
• Ensure efficient merchandising, stock replenishment, and visual presentation of products.
• Manage ordering, receiving, and inventory control processes to minimise stock loss.
• Monitor sales and implement strategies to meet revenue and profitability targets.
• Ensure store facilities, forecourt, and customer amenities are clean, safe, and well-maintained.
• Staff Supervision and Leadership
• Supervise, train, and motivate retail and forecourt staff to deliver exceptional service.
• Assist in preparing and managing rosters to ensure adequate staffing across all shifts.
• Assist in carrying out performance evaluations and support professional development initiatives.
• Foster teamwork, accountability, and a culture of operational excellence.
• Customer Service and Sales Excellence
• Ensure all customers receive prompt, courteous, and efficient service.
• Address and resolve customer complaints or concerns effectively.
• Implement in-store promotions and loyalty programs to drive customer engagement.
• Maintain product knowledge and ensure staff are trained to upsell or recommend products.
• Financial and Administrative Control
• Manage cash handling procedures, daily reconciliations, and bank deposits.
• Prepare sales reports, expense summaries and other reports for management review.
• Assist with cost control, and profit margin improvement initiatives.
• Monitor operational expenditures and identify opportunities for savings.
• Health, Safety and Compliance :
• Ensure compliance with Caltex's operational policies, legal requirements, and local council regulations.
• Oversee implementation of Health, Safety, and Environmental (HSE) policies.
• Conduct regular safety audits, hazard inspections, and emergency response drills.
• Maintain food safety and hygiene standards in barista and food preparation areas.
• Stakeholder and Supplier Coordination :
• Liaise with suppliers and distributors to ensure timely delivery and optimal product availability.
• Assist in managing supplier relationships and resolve delivery or product quality issues.
• Assist in supporting community engagement and local marketing initiatives to enhance brand visibility.

QUALIFICATIONS & EXPERIENCE

If you are interested to be a part of our dynamic team in the beautiful town of Te Anau, please submit your CV to