Customer Resilience & Credit Solutions Lead

OverviewCustomer Resilience & Credit Solutions Lead at Genesis.

Lead the Credit Solutions team to deliver meaningful, practical outcomes for customers, while ensuring credit operations run smoothly and compliantly.What You'll DoLead tailored payment support strategies, including flexible plans and referrals to external servicesLead a team who will proactively engage with at-risk customers, prioritising solutions that help maintain electricity supplyOversee credit collection activity, including debt referrals, write-offs, sales, and reportingLead, develop, and inspire the Manaaki Kenehi team to support vulnerable and medically dependent customersPartner across internal teams and manage third-party providers to deliver compliance, KPIs, and a customer-first experienceWhat You'll Bring3+ years' leadership experience in customer-centric environmentsProven success leading high-performing, multi-disciplinary teamsStrong commercial and financial acumenTrack record of optimising processes to drive efficiency and improvementsAbility to navigate sensitive customer situations with empathy, professionalism and resilienceHow We'll Help You ThriveAt Genesis, we know that every moment matters – it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future.Some Of Our Benefits IncludeSouthern Cross medical insurance, plus life, trauma and income protection insurancesElectricity and gas discounts and an extra 20 Power Shout hours per yearUp to 4% match on KiwiSaver contributions or 3% with our GenSaver allowanceFlexible working and leave options to support you to balance personal and professional needsAnnual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offeringsCareer development opportunities and a supportive learning cultureWe're proud of our strong culture, which makes Genesis a great place to work.

Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.

We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.Ready to join us?

A role with purpose.

A team with heart.

A place where you can be yourself and do your best work – all while shaping the future of energy in Aotearoa New Zealand.

Ready to discover what's possible and how far you could go?

We'd love to hear from you.

This could be your moment, apply now!

Everyone's journey is different At Genesis, we understand that everyone has unique needs and experiences.

We're committed to creating a recruitment process that is fair, accessible, and inclusive for all.

If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know.

We're here to support you every step of the way.Please note that your official position title will be Credit Solution Team LeaderSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesUtilitiesReferrals increase your chances of interviewing at Genesis by 2xGet notified about new Customer Specialist jobs in Hamilton, Waikato, New Zealand.

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