Service Jobs in New Zealand

Last updated: 3 days ago

Service Designer

Vero InsuranceInner Suburbs, CBD, Brisbane, New Zealand

Jobs - Job Details - Service Designer.Be part of something bigger at Suncorp.Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Various. Seeking a creative and analytical Service Designer...Show moreLast updated: 30+ days ago

Service Operations Manager

SurvitecNZ

Permanent

Vacancy Title : Service Operations Manager.Engagement Type : Permanent, Full Time.Here at Survitec, we are currently recruiting for a Service Operations Manager to join our team.As our Service Operat...Show moreLast updated: 19 days ago

Customer Service Representative - No Experience Needed - Work Remote

The House Of MercierNZ

Quick Apply

The House of Mercier is excited to announce an opening for a Customer Service Representative with no prior experience necessary! This remote position is perfect for individuals eager to start their...Show moreLast updated: 6 days ago

Customer Service Representative l Kaihāpai Moni Oranga l Christchurch Contact Centre

Ministry of Social DevelopmentNZ

NZ$60,707.00–NZ$72,990.00 yearly

Ministry of Social Development.Start Date : 10th February 2025.Starting Salary : $60,707 with annual progression.We are a high energy, whanau focused, and supportive team working together to uplift a...Show moreLast updated: 6 days ago

CSSD Manager for Saudi Arabia

ISG International Service GroupNew Zealand

CSSD Manager for Saudi Arabia Ref.APPLYFree mealsPublic transport ticketMeal allowanceGood connectionsService apartmentWe are looking for a dedicated and experienced nursing professional to join ou...Show moreLast updated: 30+ days ago

Social Media Assistant - Work From Home

Adventure AwaitsNZ

Quick Apply

Responsibilities : Social Media : Develop and implement social media strategies to increase brand awareness, engage with followers, and drive traffic to company platforms through compelling co...Show moreLast updated: 17 days ago

Graduate Field Service Engineer – Auckland, NZ

AgilentNew Zealand

Agilent inspires and supports discoveries that advance the quality of life.We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, app...Show moreLast updated: 30+ days ago

Sales Consultant

TravelexA / side Dep L1, 1502 CHRAIR , NZL

To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.Deliver excellence in customer service. Follow the sales process in order to maxim...Show moreLast updated: 3 days ago

Hydraulic Service Technician

HyspecsNew Zealand

Do you want to expand your industry knowledge?.Our Service Technicians are the sort of people who think outside the box, enjoy solving a problem and love to know how things work! Our Service Techni...Show moreLast updated: 30+ days ago

Field Service Technician Christchurch Central, Canterbury, New Zealand

Position PartnersNew Zealand

Welcome to a new chapter at Aptella, where innovation meets expansion.With our recent acquisition of Synergy Group’s positioning and equipment business in New Zealand, alongside the PaveSmart pavin...Show moreLast updated: 30+ days ago

La Mer Expert - DFS Auckland - Full Time

La MerNew Zealand

As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets.With your passion fo...Show moreLast updated: 30+ days ago

Estee Lauder Companies - Multi-Brand Retail Advisor - Manawa Bay, Auckland - Full Time & Part Time

ESTÉE LAUDER CompaniesNew Zealand

The Estée Lauder Companies (ELC) is a global leader in prestige beauty.We manufacture, market, and sell high-quality skin care, makeup, fragrance, and hair care products, and serve as a steward of ...Show moreLast updated: 30+ days ago

Client Service Coordinator (wfh)

Erika4TravelNZ

Quick Apply

We are seeking a dedicated and detail-oriented Client Service Coordinator to join our travel team.This remote position is ideal for someone with strong customer service skills and a passion for ens...Show moreLast updated: 13 days ago

Independent Contract Driver - Whangarei Rural

Woolworths GroupNew Zealand

Woolworths Independent Contract Driver - Whangarei Rural area.Minimum 3 year contract to provide the delivery function for our valued Woolworths customers. Owner operator model, run your own stable ...Show moreLast updated: 30+ days ago

Learning and Development Officer

New Zealand Defence ForceNZ

NZ$169,940.00 yearly

About the role Career progression and training Salary and benefits Entry requirements.Take your education skills to new places, both inside and outside of the classroom. Starting Trade Training $86,...Show moreLast updated: 30+ days ago

Engine Field Service Technician - Level III

Cummins Inc.Virtual, NZL

Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customers site. Establishes and continually develops productive customer r...Show moreLast updated: 30+ days ago

Programme Director, Data and Digital Service Experience Transformation

TASAotearoa

NZ$20.00–NZ$30.00 hourly

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system.This is mahi that...Show moreLast updated: 30+ days ago

Customer Service Representative

Frontline Health AucklandNew Zealand

This is a full time opportunity for candidates with experience in customer sales and service or have experience using SAP’s CRM software. Join a great team with over 60 years’ experience between the...Show moreLast updated: 30+ days ago

HVAC Tech

TradestaffNew Zealand, NZ

NZ$38.00–NZ$42.00 hourly

We are seeking skilled and reliable HVAC Technician's to join our client's team on a permanent basis.The successful candidate will be responsible for the installation, maintenance, repair, and serv...Show moreLast updated: 3 days ago

Field Service Engineer Level 2 - Christchurch

Smiths DetectionNew Zealand

Full-time

Smiths Detection, part ofSmiths Group.Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant Minds globally contributing for over 40 years at ...Show moreLast updated: 30+ days ago

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Service Designer

Vero InsuranceInner Suburbs, CBD, Brisbane, New Zealand

30+ days ago

Job description

Jobs - Job Details - Service Designer

Careers at Suncorp

Take the next step. Be part of something bigger at Suncorp.

Service Designer

Job No : 671476

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Various

Permanent Full Time

Insurance, IT

Pay Band 4

Service Designer

Permanent Role
Location Sydney, or Brisbane

About the role :

Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.

The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive services, and a commitment to innovating service delivery across digital and assisted channels.

Key Accountabilities :

Designing end-to-end service journeys that help customers achieve their goals and align with business objectives.

Collaborating with multidisciplinary teams to apply and develop skills in Service Design, Design Research, and Design Thinking.

Conducting and supporting research by drawing on various sources, analysing findings, and creating summaries to support decision-making.

Utilising multiple forms of research and prototyping to place customers and staff at the center of service design.

Developing organisational capacity for service design and design thinking skills through training and support.

Communicating recommendations effectively regarding service design tools and approaches for current or future work phases.

Providing knowledge transfer across the group on Service Design concepts and tools

Forge strong partnerships with development teams, UX / UI designers, Product Owners and project managers to ensure seamless implementation of service designs.

Presenting research and design insights to stakeholders and working with business stakeholders to recommend solutions and resolve service issues.

Be an active part of the group wide team responsible for driving a customer obsessed workforce, with the goal of increasing customer advocacy, resolving pain points and improving customer retention

Partner closely with key stakeholders to comprehensively grasp customer and user needs, organisational goals, and project prerequisites.

Champion human centred design process and CX improvement and build engagement and support for customer experience design standards and methodologies as part of BAU

About you :

Relevant tertiary qualification or equivalent professional experience (CCXP highly regarded)

Minimum 2 years’ service design experience (Mandatory)

Insurance or financial services experience (desired)

Demonstrable experience within a similar position

Proven experience in driving design outcomes through influencing others

Key Capabilities : Customer & Knowledge

Depth of understanding in service design and delivery (Mandatory)

Skilled ability to contribute to and understand strategic perspectives, and translate to tactical actions

Skilled ability to deliver impactful customer initiatives within timeframes and budget

Ability to uplift the service design capability within own team, and across Insurance

Committed to improving customer experience and delivering high quality solutions within required timeframes

Understanding of customer personas, business and the markets / industries in which Suncorp operates

Comprehensive knowledge and application of relevant compliance standards, legislative requirements and industry codes.

Leadership and influence

Builds highly collaborative and engaged relationships with team members

Experienced with coaching and influencing outcomes through others

Demonstrated sound leadership and change management skills

Demonstrate the ability to influence, negotiate, prioritise and plan in partnership with Insurance and other key stakeholders.

Decision making and problem solving

Strong analytical skills and problem-solving ability

Demonstrated strategic thinking ability

Demonstrated ability to seek out information and break down problems and situations into components, options or alternatives.

Ability to develop solutions and courses of action and frame recommend solutions to meet the required standards of the targeted audience.

Communication

Able to communicate complex issues in concise and simple terms to a large range of audiences, with confidence and in appropriate formats (internal and external).

Strong influencing and negotiation capability

Strong ability to develop and maintain internal and external relationships

Planning, Organisation and Continuous Improvement

Establish a process to complete goals and allocate time / resources to achieve such goals; strong ability to work to a deadline (including manage others to those deadlines) and to manage multiple and potentially conflicting timeframes and priorities.

Ability to identify opportunities for improvement and implement.

Activity seek feedback on performance and take responsibility for own development.

What we can offer you :

Discounts and offers on a range of retail favourite stores as well as banking and insurance products.

A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.

Invest in your brighter future with ongoing study support and career development programs.

Give back to our communities with payroll giving, donation matching and paid volunteer leave.

Prioritise your work / life balance with our robust employee assistance program and dedicated employee council.