Moving Specialist

Company Description : At Summerset, from the moment we start developing a village, to when our residents call it home, it's the passion and dedication of our people that brings our villages to life.

We are one team united by being part of something bigger – to bring the best of life to our residents.About the role : As a Moving Specialist, you'll be the trusted guide for our residents and their families, helping them navigate the moving process with care and professionalism.

You'll provide tailored advice, coordinate services, and work closely with internal teams and external suppliers to deliver a seamless transition into village life across the Lower North Island.Your day-to-day will include : Deliver high-quality planning and support for resident move-ins.Conduct in-home evaluations to advise on belongings and moving options.Present to retirees on downsizing and moving logisticsMaintain detailed plans and timelines for each resident.Collaborate with sales, operations, and suppliers to ensure smooth execution.Regularly report on customer satisfaction and suggest improvements.Keep marketing collateral up to date and available.Uphold Summerset's customer-first values in every interaction.About You : You'll have excellent experience in customer service & coordination, with the ability to build strong relationships with external & internal stakeholders.You'll also bring : 2+ years' experience in a similar customer service or coordination role.Exceptional organisational and time management skills.Strong relationship-building and communication abilities.A compassionate, solution-focused mindset.Confidence working independently and under pressure.Proficiency in Microsoft Office (Outlook, Excel, Word).

Presentation skills and confident public speakerA genuine interest in working with the retirement-aged community.Why Summerset : At Summerset, we believe diversity strengthens our team and enriches the care we provide.

We welcome applications from people of all backgrounds, experiences, and walks of life—including those with transferable skills from other industries.

You may not tick all the requirements, and that's okay; we value what you bring to the table and look at the whole individual.

We're committed to creating a workplace where everyone feels valued, respected, and supported to thrive.Equal opportunity is at the heart of how we recruit, and we encourage you to bring your unique perspective and passion to our team.Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence.

With some of the best benefits in the sector, some of these include : Company vehicle due to regional travel requirements across the Lower North Island.Free Southern Cross health insurance (covering up to 75% of charges for GPs, dentists, physios and more)Professional development and career progression opportunities tailored to youAnnual gift of $1000 in Summerset sharesNext Steps : Applications for this role will close on the 17th of October.

This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!

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