This job offer is not available in your country.
Case Manager | Kaituitui - Virtual Services, Napier
Ministry of Social DevelopmentNapier, Hawke's Bay, New Zealand1 day ago
Job descriptionFast and accurate with data entry – getting the detail right matters. Confident with technology – navigating multiple systems and supporting clients to do the same. Empathetic and professional – able to hold space for real-life challenges while applying policy. A clear communicator – someone who can build trust, explain things simply, and make good decisions. Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go. A strong team player – grounded, dependable, and collaborative. Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements. Supporting someone recently out of work to access income, training, or employment. Helping a whānau explore housing options and coordinating follow-ups. Encouraging digital self-service and building client confidence with online tools. Managing a busy caseload across multiple systems while keeping accurate notes. Referring clients to external providers and working collaboratively with others. Meeting with your team to reflect, troubleshoot, and support each other. You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent. You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time. You’ll be part of a team that upholds public trust and lives our values : working with integrity, partnering for impact, and standing up for the people we serve. A full induction and training plan. Ongoing support from your peers and leaders. Development opportunities and career pathways. A role where your mahi directly contributes to stronger communities. A competitive salary based on Band 4 ($69,519 – $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors. Applications close : Monday 27 October 2025 Recruitment and Selection process : Shortlisted candidates will complete a short digital confidence skills test and in-person interview. Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application. Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed? Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?
Overview
We have multiple permanent opportunities in our Napier Virtual Services Unit. Our Virtual Services Unit currently provides employment-focused, phone-based case management services.
- Full-time, permanent | Monday to Friday
- Start date : 5 January 2026
- Based in Napier
About the role
Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.
This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.
What you’ll need to succeed
You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.
You’ll also need to be :
A day in the life
What you’ll be part of
In return, we’ll give you
Recruitment and Selection Details
How to Apply | Me pēhea te tuku tono
Click ‘ Apply Now ’ to upload your current CV , cover letter , and complete the online application form .
As part of your application, you will also be asked to respond to two short questions (each with a 2000-character limit) :
View the Position Description : Case Manager position description
#J-18808-Ljbffr
Create a job alert for this search
Case Manager • Napier, Hawke's Bay, New Zealand
Related jobs
- Promoted
Store Manager
MA FOODS LIMITEDNapier, Hawke's Bay, New Zealand MA Foods Limited, operating as a K-Chicken franchise in Napier city, is seeking a skilled Store Manager to oversee the strategic management and operational autonomy of the retail establishment.The ...Show moreLast updated: 30+ days ago
- Promoted
Duty Managers
Napier Bars GroupNapier, Hawke's Bay, New Zealand With three premises in Napier, we have many different positions on offer.Currently The Station Bar & Bistro / The Duke of Gloucester / The Boardwalk Beach Bar & Bistro.
Seeking, Duty Managers, Mixol...Show moreLast updated: 30+ days ago
- Promoted
Sales Manager - Sunny Hawke's Bay
REAP RecruitmentHastings, Hawke's Bay, New Zealand Harcourts is looking for an an exceptional real estate professional to take on the role of Sales Manager at their Hastings officeThe foundations have been created.
now’s the time to take your Real ...Show moreLast updated: 30+ days ago
- Promoted
Case Manager | Kaituitui - Virtual Services, Napier
Ministry Of Social DevelopmentHawke's Bay, New Zealand We have multiple permanent opportunities in our Napier Virtual Services Unit.Our Virtual Services Unit currently provides employment-focused, phone-based case management services.Full-time, permane...Show moreLast updated: 1 day ago
- Promoted
Electorate Manager - Napier
Electoral Commission New ZealanHawke's Bay, Hawkes-bay, New Zealand OverviewThe Electoral Commission is preparing for the 2026 General Election; we are looking for highly capable leaders to take on the pivotal role of Electorate Manager.
You will lead the planning, ...Show moreLast updated: 30+ days ago
Store Manager - Just Jeans NZ - Napier
JUST JEANSBay View, Hawke's Bay, NZ At Just Jeans we live and breathe denim and pride ourselves on our extensive denim expertise.Our aim is to make sure we help anyone & everyone find the perfect jean that they deserve.We current...Show moreLast updated: 30+ days ago
- Promoted
Account Manager
Service Foods LtdNapier, Hawke's Bay, New Zealand We’re looking for a driven and experienced Account Manager to join our Napier team.Join Aotearoa’s leading food service distributor and grow your career with a company that values innovation, whana...Show moreLast updated: 30+ days ago
- Promoted
Store Manager - Just Jeans NZ - Napier
JustNapier, Hawke's Bay, New Zealand We seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance.
We are always on the look-out for dedicated, fashion forward and like-mi...Show moreLast updated: 30+ days ago
- Promoted
- New!
Case Manager | Kaituitui - Virtual Services, Napier
New Zealand GovernmentNapier, Hawke's Bay, New Zealand Mō tēnei tūranga mahi | About this roleWe have multiple permanent opportunities in our Napier Virtual Services Unit.Our Virtual Services Unit currently provides employment-focused, phone-based case...Show moreLast updated: 20 hours ago
- Promoted
Case Manager | Kaituitui - Hawkes Bay
Ministry Of Social DevelopmentHawke's Bay, New Zealand Select how often (in days) to receive an alert : Sites we are recruiting for in Hawkes Bay : Napier, Hastings, Flaxmere and Waipukurau.
Join our team and be immersed in the culture of the East Coast, w...Show moreLast updated: 13 days ago
- Promoted
Senior Legal Counsel
Unison NetworksHastings, Hawke's Bay, New Zealand Newly created position in Unison’s growing in-house legal team.Competitive remuneration package; contribution to relocation costs if required.
Great team, supportive leadership, leading Hawke’s Bay-...Show moreLast updated: 16 days ago
- Promoted
Store Manager - Just Jeans NZ - Napier
Just GroupNapier, Hawke's Bay, New Zealand We seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance.
We are always on the look-out for dedicated, fashion forward and like-mi...Show moreLast updated: 30+ days ago
- Promoted
CONNOR New Zealand - NEW STORE - Store Manager - Napier, HKB
Connor Clothing PtyNapier, Hawke's Bay, New Zealand CONNOR New Zealand - NEW STORE - Store Manager - Napier, HKB.CN-815 CONNOR NAPIER NZ, 152 Emerson Street, NAPIER NZ, Auckland, New Zealand Req #6534.
Connor is rapidly expanding and has grown its po...Show moreLast updated: 30+ days ago
- Promoted
Case Manager | Kaituitui - Hawkes Bay
Ministry Of Social Development NzHawke's Bay, Hawkes-bay, New Zealand Sites we are recruiting for in Hawke's Bay : Napier, Hastings, Flaxmere and WaipukurauJoin our team and be immersed in the culture of the East Coast, while making a real difference in our Hawke's Ba...Show moreLast updated: 10 days ago
- Promoted
Case Manager | Kaituitui - Wairoa
New Zealand GovernmentHawke's Bay, Hawkes-bay, New Zealand Join our team and be immersed in the culture of the East Coast, while making a real difference in our Hawkes Bay communities.
Full-time, permanent position | Monday to Friday.Start dates from : 5th J...Show moreLast updated: 11 days ago
- Promoted
Portfolio Lead – Buildings
Napier City CouncilNapier, Hawke's Bay, New Zealand Napier City Council is excited to introduce a newly created Portfolio Lead – Buildings role as part of its recent organisational redesign.
This position reflects a modern, future-focused approach to...Show moreLast updated: 30+ days ago
- Promoted
Head of Community Resilience & Assets
Napier City CouncilNapier, Hawke's Bay, New Zealand Are you a strategic thinker with a heart for community impact? Napier City Council is looking for a proactive, people-focused leader to drive the future of community services—where resilience, ass...Show moreLast updated: 30+ days ago
- Promoted
Clinical Manager
Bupa GroupWorkFromHome, Hawke's Bay, New Zealand Relieving Clinical Manager : Be at the Heart of Aged Care!.Every day, in every way, we bring real heart to work.It is what drives us to deliver our refreshingly different person‑first commitment to ...Show moreLast updated: 1 day ago