Customer Service Rep - After Hours

Champion excellence in customer services as much as we do?

Study or family friendly hours & living wage employer

20 hours per week and 5 weeks annual leave

Our Customer Services team operates 24 hours a day, 7 days a week delivering excellent outcomes for all who live, work, and play in P o neke .

They are the first point of contact for customers accessing a wide range of Council services including payments, dog licensing, animal control, parking, building, and planning, rates, and facilities maintenance, just to name a few!

You will be the customer's first impression of Wellington City Council and will be responsible for responding to day-to-day customer enquiries while providing consistent high-quality service.

We are now looking for an afterhours Customer Service Representative based in our call centre.

Team Wheke our afterhours contact centre team pride themselves on delivering excellent customer service while supporting each other to continuously improve and develop.

They have fostered great relationships with Council teams and our contractors.

This means we are a trusted partner outside of normal business hours, often becoming an important hub during emergency events.

The team are a diverse group of parents, students, artists and customer service professionals, who share a genuine connection that makes coming to work even more enjoyable.

Au ake mahi | What you'll do

Like our city, our mahi is diverse and exciting.

You will be part of a friendly and diverse team who really want you to be the best you can be.

You get to make a real difference for members of the public that you interact with every day.

You will have a love for problem-solving as each enquiry can be slightly different with the end goal of finding a solution that works for our customer and the Council.

This is a fantastic gateway to a future career within Council as you will get to learn all about our services, processes, and customers.

Please note, the successful applicant will be required to work the following days and times.

Saturday and Sunday 8am to 5pm

Monday 10am to 2pm

Nga tohu me nga wheako | Qualifications and experience

Previous customer service experience will be an advantage but call centre experience is not required.

We're most interested in your natural ability to connect with our team, and your drive to deliver exceptional customer service at every interaction.

A friendly, calm, and professional attitude with a strong work ethic

Personal resilience

The ability to negotiate positive outcomes with people experiencing challenging circumstances

Attention to detail and the ability to follow policies and procedures

Confidence in communicating clearly via phone, email, and face-to-face with people from all walks of life

Technical confidence, with the ability to navigate multiple systems

The ability to manage challenging customer conversations with empathy and compassion

The ability to excel in a fast-paced environment and to work independently as required

Why us?

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

More than that - you'll be playing a part in making Poneke an inclusive, sustainable and creative capital for people to live, work and play.

So, if joining a team that is focussed on delivering the best outcomes for the city now and into the future (while being supported in your development) seems like something that you want to be part of, apply today!

Applications close 16 th of November

All applications mus t be subm itted online, and all applicants must have the right to work in New Zealand.

Diversity : We want your application to enable you to portray the real you.

Skills are gained across many areas of our life, not just formal employment.

If you can demonstrate the skills listed in the advert through wh a nau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We welcome applications from all walks of life and like our workforce to reflect the diverse communities we serve .

Accessibility Support : We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone.

Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing :

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