Customer Experience Representative

We offer a competitive salary of $62,500 with generous benefits

Enjoy four Wellbeing days per year for recharging when you need it

Based in Lower Hutt with hybrid work arrangements

Ko tatou tenei.

Hei kawe i nga mahi kia tutuki | This is us.

Where making an impact matters.

Our enthusiastic and expert frontline Contact Centre team provides smart advice and solutions to thousands of Kiwi each day to help secure their financial future.

Our diverse Kiwibankers are united by their desire to support our customers and each other, making our Contact Centre a vibrant and fast-paced work environment where you can thrive.

In this role you will be :

Engaging

• customers daily through Phone and Securemail, providing innovative banking solutions

Welcoming customers by setting up their accounts and confidently guiding them through credit card applications and investment opportunities

Empowering and guiding customers through the challenges of fraud and financial hardship with care and confidence

Providing an even better Kiwibank experience by referring customers to our product partners when they need it

Helping customers to be better off by educating and supporting them through their day-to-day requirements and self-service options

Ko tatou tenei.

Kia hapai i o pukenga | This is us.

Where your expertise matters.

We are an award-winning contact centre, providing expertise to thousands of Kiwi every day.

It's all about being there in the moments that matter and making it a simple, easy experience for our customers to secure their financial futures and show them we care.

We provide a diverse, supportive and fun environment, enabling great opportunities for you to make a positive impact and thrive and grow both personally and professionally.

If you :

are passionate about developing relationships and talking to people

are resilient

can pick up new information quickly

are solutions focused

Applications close on Friday 14 November.

We will be reviewing CVs throughout the advertising period and reserve the right to withdraw the ad at any time.

Our contact centre operates 7 days a week, so we can be there for our customers when they need us most.

The shifts we have available are :

Monday – Thursday 9am to 5.30pm and Sunday 8am to 4.30pm

Tuesday – Friday 9am to 5.30pm and Saturday 8am to 4 : 30pm

You must have a fibre internet connection and a clean criminal and credit check.

Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.

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