Call Centre & Customer Service 10

NCS AUWorkFromHome, Auckland, New Zealand

30+ days ago

Job description

Overview

Join a small and friendly Inbound Call Centre team as a Customer Support Representative in a challenging and rewarding role with structured hours. Full time permanent role, 8am to 4.30pm Mon to Fri. North Shore Auckland location; Penrose office. Training provided. Friendly team with good phone and computer skills required. Work from home opportunity – seeking appointment setters to assist with booking demonstrations of SmartLab with primary and secondary schools. See also : We are not engaging any recruitment agencies for this role, so please apply directly.

We are a leading global provider in pharmaceuticals and healthcare products with a supportive culture and opportunities to grow within a dynamic team.

Responsibilities

Be the go-to support in our contact centre—manage requests, reports & client changes while growing your skills in a supportive team.
Provide Support, QA, reporting and client services across multiple clients (varied daily tasks).
Deliver outstanding customer support and build meaningful connections with clients and customers.
Participate in training and development opportunities to advance within the company.

Qualifications

Strong telephone and computer skills; ability to work in a fast-paced environment.

Experience in customer service or call centre environments is desirable.

Good communication and problem-solving abilities; comfortable using reports and client data.

Willingness to work standard hours (Mon–Fri) in the specified location; remote work opportunities may be available for certain roles.

Benefits

Competitive pay with a supportive team culture.

50% public transport subsidy.

Genuine career progression opportunities—we love to hire from within!

Training provided and opportunities to grow in support, QA, reporting and client services.

Flexible and varied work with multiple clients and ongoing learning.

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Customer Service • WorkFromHome, Auckland, New Zealand

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