Team Experience Operations Specialist

Team Experience Operations Specialist – Woolworths Group

Location : New Plymouth, Taranaki, New Zealand

About Woolworths Group

With over 185 stores and 20,000 team members across Aotearoa, we aim to make Kiwi lives a little better every day. We are friendly, down‑to‑earth, energetic, and we work hard while having a great time. You will have plenty of scope for new ideas and the opportunity to add value to a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.

Responsibilities

• Manage and maintain process flow for an assigned workstream.
• Collaborate closely with your Team Leader and “swarm” to ensure efficiency.
• Ensure uninterrupted process completion and strict adherence to established guidelines.
• Execute operations & lead team : follow routines for accurate, on‑time process completion and lead your “swarm” to ensure work is done correctly.
• Manage workforce & development : assist with optimized scheduling, oversee multi‑skilling, recruitment, succession planning, and lead onboarding and training.
• Champion safety & compliance : promote a safe and healthy environment by following protocols, reporting hazards, and monitoring compliance procedures.
• Resolve issues proactively : timely escale process‑related issues to your Function Lead for quick resolution.
• Contribute to store leadership : act as Acting Store Manager on scheduled shifts and foster team collaboration through “Better Together” connections.

Qualifications

Benefits

Diversity & Inclusion

We believe that diversity, equity, inclusion, and belonging are key to realizing our purpose of better together for a better tomorrow. We encourage all candidates to apply and let us know if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group.

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