Store Floor Supervisor - Industrial Battery Industry - Port Elizabeth

Duties & Responsibilities

Our reputable Industrial Battery client that is based in Port Elizabeth is seeking a skilled Store Floor Supervisorto join their team.

Purpose

To run the branch successfully in the absence of the Retail Branch Manager while handling the sales functions in a professional manner for counter customers by providing friendly, prompt and efficient service to achieve maximum sales and customer satisfaction.

Performing a variety of administrative and clerical tasks.

Providing support to your manager and employees, assisting in daily office needs and general administrative activities.

Salary : Market-Related

Knowledge, Skills & Abilities :

Matric

Essential customer service and communication skills

Min of 5 years administration experience with strong administration skills

Min 5 years' experience in leading / managing a team

Attention to detail

Product and application knowledge, including ability to read

catalogues

Valid driver's license

Computer literate : MS Office

Well-spoken and presented (fluent in English)

Good communicator

Excellent sales skills with proven track record

Persuasive, persistent and result driven

Leadership skills

Key Responsibilities :

Achievement of branch targets

Sales per unit – constant communication with sales staff regarding progress towards sales targets is encouraged.

Stock identified to be priority sales items must be communicated with internal sales staff daily / weekly.

Successful management of overall branch functioning

Supervising in-house sales staff and provide them the support to perform their duties with success.

Ensuring staff are adequately trained on product and technical knowledge

Ensuring store front is clean and well stocked

Ensuring that sales staff accurately process orders

Advise and communicate with Retail Branch Manager on any stock shortages.

Will need to assist with stock take as and when required

Conduct random stock counts requested by HQ with Stock Controller.

Communicate with Dispatch in coordinating urgent deliveries when Retail Branch Manager is on leave

Communicate with Retail Branch Manager with regards to stock queries

Overseeing IBT requests and ensuring received stock is reconciled to requested stock by IBT.

Advising DC if any incorrectly received stock supplied

Ensuring that the correct battery is supplied into specified application

Ensure on-going communication with all entities.

Maintain conversant with all existing and potential products that are made available from suppliers.

Following general operational procedures and health and safety rules and standards

Ensure all staff adequately trained on Xact in the branch.

Admin

Lift administrative burden from Retail Branch Manager

GRN & GRV stock for BPZ PE daily

Debtors- assist with payment allocations, debtor recons & queries

Creditors- recon of BPZ PE accounts and sending to Retail

Branch Manager in time to meet deadlines

Invoices – ensuring invoices agree to GRV's and PO's

Cash ups – ensuring cash-ups for POS are done correctly

Reviewing and authorizing credit notes (both stock & warranties) and processing

All high value purchases to clear with Head of Finance

Ensuring documents are sent to Head Office on a weekly basis

Separation of documentation and clear marking of who should receive the documents

Asset register for BPZ PE branch

Manage stationery (inventory, ordering etc.)

Processing and capturing IBT's (Inter Branch Transfers)

Good Communication with relevant departments

Manage & keep delivery notebooks up to date (ensuring all delivery notes are invoiced out by the end of each week)

Manage scrap & warranty invoicing and banking

Expense claims (ensure it is sent in timeously to HO for refunds)

Attendance register – to be completed and sent to HR

Capture POD's on ARB and ensure originals are sent to HO weekly

Driving and Running general errands.

Adhoc admin duties & filing

Customer Satisfaction

Greeting customers on entering shop

Assisting customers to find the correct goods / products

Giving advice and guidance on product selection

Dealing with customer refunds – after obtaining Retail

Branch Manager's authorisation.

Minimising the request for refunds from clients

Responsible for dealing with customer complaints.

Problems resolved – Customers are to be treated with respect when dealing with any problems.

Major problems are to be communicated with the Retail

Branch Manager who will then advise on further measures to resolve the issue.

Responsible for demonstrating the use and operation of the products

Providing information about warranties, manufacturing

specifications, care, and maintenance of merchandise and delivery options.

Sales

Managing of existing and new accounts with regards to the sales of all products which include the building and

maintaining of relationships with all customers ensuring prompt and efficient feedback and service delivery.

Ensuring back-orders are managed and updating clients on progress with regards to ETA's

Monitoring the handling of all quotations on a daily basis.

Exhibit a positive, friendly & helpful attitude with customers

Supporting existing and new customer accounts

Manage walk-in retail / wholesale accounts

Handling quotations & sales orders on a daily basis

Phone client base daily against area listing

Sell and promote the brand externally and increase sales by bringing in new customers

Maintain counter area displays of merchandise in an orderly and attractive manner.

Assist and resolve customer complaints

Minimise lost sales

Other duties reasonably relating to this position

Please take note : if you have not been contacted within 14 days, please consider your application unsuccessful.

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