Senior Retail Assistant

Overview

He angitūtanga : The opportunity

Auckland Art Gallery Toi o Tāmaki is a cultural leader in Aotearoa New Zealand. We strengthen and enrich our communities through art and ideas. We offer inspiring art experiences that engage and challenge diverse audiences. We have a collection of 18,000 artworks and a very active exhibition and loans program.

We are looking for an outgoing Senior Retail Assistant to join our gallery shop based in the CBD. In this busy role, you will be part of our passionate and knowledgeable team, driving sales and providing a top-notch visitor experience.

This role requires you to actively supervise and motivate staff with a positive problem-solving attitude. You will also forward plan staff rosters and resources with the Retail Operations Manager and ensure the changing staff needs of the Gallery are met. You will be offered the opportunity to upskill with our Leadership Essentials programme.

This is a permanent, full-time position working 40 hours, Sunday to Thursday.

To review the full position description, please see Senior Retail Assistant.

He kōrero mōu : About you

You must have proven supervisor and retail sales experience with drive and ambition to achieve sales targets. Providing manaakitanga to both visitors and the retail team on a day-to-day basis requires authenticity, resilience and empathy. You will also have excellent communication skills, a genuine interest in customers and the ability to adapt to different situations. You’ll need to be flexible and able to prioritise multiple responsibilities including transactions, enquiries, visual merchandising and assisting with stock deliveries.

Interest, education or work experience in the arts is beneficial, however, not essential. What’s vital is that you bring your passion for connection, working as a team and the confidence to educate customers on our unique range of New-Zealand-made items, publications and design products.

What we offer

The role is an opportunity for you to bring your drive and ambition to our unique and inspiring environment. With a commitment to professional development, we empower our employees to thrive and grow.

We also have an ever-growing availability of discounts and partnership benefits. For a snapshot of these, see Benefits.

Salary : Band D

The salary range for this role is $64,000-$68,500k per annum, based on skillset and experience.

How to apply

Tono mo te mahi / To Apply

• Please provide a bespoke cover letter
• No need to add your roles in the non-mandatory fields if your CV is up to date
• You need to have the right to work in NZ already. We are unable to support visa applications for this role
• Applications close 3 October 2025

Come and be a part of an exciting team making a difference in the community in Tāmaki Makaurau Auckland – we look forward to seeing your application!

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Tātaki Auckland Unlimited terms and conditions of employment, please note that the salary protection and / or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.

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