Software Engineer – AI Voice Agent

Job Title

Software Engineer – AI Voice Agent at Twine

Overview

Join an exciting project to develop an AI-powered voice agent for a children's adventure park. Build a custom ElevenLabs voice agent to serve as a virtual receptionist, handling customer inquiries and bookings. The role involves integrating various APIs and telephony solutions to deliver a seamless, automated experience. Remote work.

Responsibilities

• Develop a voice agent using ElevenLabs technology tailored for a kid's adventure park environment
• Design and implement node-based workflows to manage conversational logic and user interactions
• Integrate booking APIs, specifically with Roller Software, to enable real-time reservations and updates
• Set up and configure Twilio for telephony integration, ensuring reliable call handling and routing
• Implement mid-call tools and webhooks to support dynamic call features and data exchange
• Develop minimal logging and analytics to monitor agent performance and user interactions
• Produce clear, concise documentation covering setup, usage, and troubleshooting
• Conduct thorough testing to ensure reliability, accuracy, and a positive user experience

Skills and Requirements

About Twine

Twine is a leading freelance marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise.

Our Mission

Twine's mission is to empower creators and businesses to thrive in an AI‑driven, freelance‑first world.

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