Operations Advisor

Award Operations Advisor – Regional Champion

Are you passionate about empowering rangatahi and building strong community networks?

Do you thrive in a role that blends relationship management, training, and operational excellence?

Join us at The Duke of Edinburgh's Hillary Award as a Regional Award Operations Advisor and help shape the future of youth development across Aotearoa.

About the Role

As an Award Operations Advisor, you'll be the regional champion for the Award, supporting delivery partners and Award Units to make the most of the Award Framework.

You'll be the go-to person for questions, challenges, and opportunities, helping to reinforce best practice and ensure licensing and delivery requirements are met.

You'll foster vibrant community hubs by connecting schools, organisations, and Recognised Activity Providers, enabling greater access and outcomes for rangatahi.

This is a dynamic role that blends strategic thinking, relationship building, and hands-on support.

Key Responsibilities

Champion the Award in your region, building strong relationships with Award Units and delivery partners.

Support onboarding, licensing, and training of Award Leaders.

Facilitate community development through hui, networking, and collaboration.

Manage day-to-day queries from partners, participants, and whanau.

Oversee regional data management in Salesforce and the Online Record Book.

Support ceremonies, celebrations, and lead regional events.

Promote operational health and safety and incident reporting.

Collaborate with the wider team to ensure national consistency and support.

Experience & Qualifications

We're looking for someone who brings a mix of practical experience, people skills, and a passion for youth development :

Proven experience in relationship management, community development, or a related role

Strong communication and facilitation skills.

Confidence with public speaking.

Experience in the youth and / or education sector is a plus.

Understanding of the Award Framework or previous involvement with the Award is desired but not essential.

Confidence using digital tools (Salesforce, ORB, etc.).

A collaborative mindset and ability to work independently.

Calm under pressure with a proactive, can-do attitude.

Demonstrated ability to meet deadlines and deliver quality outcomes.

Key Attributes

A shared connection to our vision and values.

Passion for customer service excellence.

Strong relationship management and interpersonal skills.

Flexibility, adaptability, and a team-focused mindset.

Willingness to learn and grow.

Commitment to Te Tiriti o Waitangi.

Ability to travel within your region and occasionally nationally.

Occasional evening / weekend work may be required.

Why Join Us?

Be part of a values-driven organisation making a real impact for young people.

Work in a supportive, inclusive team that celebrates diversity and innovation.

Opportunities for professional development and cultural capability growth.

Flexible working arrangements and a focus on wellbeing.

Free onsite parking and gym.

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