Trade Administration / Sales Support

About the Company

Mitre 10 MEGA is a leading retailer in the building, hardware, and home improvement market.

Our Trade Department specializes in supplying timber, building materials, and specialist finishing products.

We focus on delivering solutions to our customers in the building & construction industry.

About the Role

Working closely with the Trade team, this role requires effective collaboration with existing and potential customers, providing all necessary assistance for Account Managers to meet business demands.

You will be responsible for maximizing sales and profit through various administrative functions.

Communication with customers, professionals, and experts in the building sector is essential.

You will demonstrate efficient, accurate administration and multitasking skills to provide our customers with effective, timely solutions and an exceptional customer service experience.

This is a full-time position, 40 hours per week, Monday - Friday, with potential weekend work when required.

Duties include

Fielding incoming sales calls

Using our operating system to create picking slips for timber yard / trade staff

Processing orders

Coordinating and following up on all quotes

Preparing plans, estimations, and quotation presentation packs

Updating product descriptions and prices

Organizing customer indent stock and special orders, including charge-out

Reconciling and tracking key customer accounts

Delivering exceptional customer service and developing strong relationships with customers, suppliers, and the trade team

Skills & Experience

Knowledge of hardware, building materials, and timber

Good written and verbal communication skills; computer literate

Ability to build rapport with customers

Collaborative team player

What We Offer

Ongoing training, support, and growth opportunities

Staff discounts and buying privileges

The opportunity to join an established company

Mitre 10 Team Perks (discounts with other retailers and businesses)

If you want to work in a fun, dynamic environment and advance your skills within NZ's largest DIY retailer, please apply with your CV and cover letter via this website : Application Link.

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