Service Facilitator - Secondment

Ready for a meaningful career?

JoinHealthCare New Zealand, our nation's largest home and community support provider.

You'll bemaking a real differencein the lives of New Zealanders bycoordinating essential support, empowering them tolive independentlyin their own homes.

Join a rewarding industry where you are contributing to enhancing the lives of others!

Online learning platform

Company laptop provided

Discounted health insurance

Full paid training provided

Who we are |Ko wai matou

HealthCare NZ, brings vital services directly to people's homes and communities.

Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety.

Join us in making a positive impact on people's lives!

Join Our Vibrant Facilitation Team!

As a Service Facilitator, you'll play a pivotal role in our Service Centre.

Your mission?

To provide top-notch phone-based coordination services and exceptional customer support.

Whether assisting clients or support workers, you'll be the crucial factor ensuring seamless day-to-day operations.

This is a Secondment role - Monday to Friday 8 : 30am - 5 : 00pm until June

• based in Tamaki Makaurau Albany.

Responsibilities include

Managing phone-based and email enquiries that come through from external stakeholders (our clients, their whanau, our funders) and internal stakeholders (our support workers and service delivery teams)

Coordination of services between support workers and clients

Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work

Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes

Empathy and a genuine interest in helping other

Passion about the Healthcare sector

Confidence in using technology / computer literacy

Exceptional communication and rapport building skills over the phone

A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

Ability to work over the end of year holiday period

HealthCare NZ is part of the New Zealand Health Group.

We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

If you'd like to make a real difference in people's lives, apply today

How to apply | Me pehea ki te tono

Please apply via our website with your CV and a cover letter.Only applications submitted through the website will be considered.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

please note, that feedback is only given following the interview stage.

Applicants for this position must be a NZ Resident / Citizen or have a valid NZ work permit.

Reference #

Posted on 11 Nov

Closes on 18 Nov

Location(s) Auckland branch area, Albany office

Expertise Administration, Procurement & Facilities Management, Marketing & Communications, Payroll, Finance, Health & Safety, Information Technology, Learning & Development, Management – Executive / Corporate Services, Human Resources, Project Management, Quality & Risk, Strategy & Business Development, Business Support Services

Job level(s) 1 - 3 years of experience, 3 - 5 years of experience

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