Service Desk Analyst

Service Desk Analyst Contract (6month) | Auckland | Level 1 & 2 Support | Fully on-site

We’re looking for a Service Desk Analyst to join a busy IT team on a 6-month contract. You’ll be the first point of contact for technical issues, prioritising and responding to service desk calls and monitoring tools, ensuring smooth running of ICT systems across New Zealand.

What you’ll do :

• Provide Level 1 & 2 support across hardware, software, and networks
• Troubleshoot, diagnose, and resolve faults to meet SLAs
• Support desktop devices, servers, printers, mobiles, and business apps
• Deliver excellent customer service and handle issues with professionalism
• Work closely with colleagues and external providers to resolve escalations

What you’ll bring :

This is a great opportunity to step into a fast-paced environment and make an immediate impact.

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