Customer Experience Technician

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.

Our Opportunity :

We now have a vacancy for a self-starting, experienced appliance service tech for Dunedin providing technical expertise to our valued customers. Our Customer Service Technicians perform service calls and repairs of our products in our customer homes providing "Best in Class" customer service.

We recognise the importance of ongoing training and development, and you will also have the opportunity to share your knowledge with others in the wider team. We also understand the importance of juggling a busy lifestyle, so we do our very best to work with our people to provide a good work / life balance, making sure we have the time to create Moments of Delight in our homes as well as in the workplace.

Days and Work Hours :

What would work for you? We understand that in today's world lives are busy for you and for our customers, so why stick to the traditional work hours. We are open to flexible working hours that work for both you and our customers. Our schedules normally run from Monday- Friday.

Your Key Responsibilities :

• Repair and fully test the operation of the product ensuring full customer satisfaction.
• Develop and maintain superior product knowledge across all product lines through all training media, service manuals and training sessions.
• Complete all paperwork and documents related to service work and cash collection.
• Maintain and manage spare parts inventory.

What you will need :

What's on offer :

What Next?

If you would like to become part of our family and help deliver us a premium customer experience, please apply now and let's get you an interview!

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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