Food And Beverage Team Leader - Novotel Wellington

Food and Beverage Team Leader – Novotel Wellington

We are seeking a passionate and experienced Food and Beverage Team Leader to oversee our dedicated team and ensure the highest standards of service and guest satisfaction at Novotel Wellington.

Location : Wellington, New Zealand

Key Responsibilities

Lead and supervise the food and beverage team to deliver efficient, friendly, and professional service.

Ensure all food and beverage services adhere to established standards and procedures.

Build strong relationships with VIP and regular guests to anticipate and fulfil their needs.

Coordinate with the Chef and kitchen brigade to ensure timely and accurate service delivery.

Manage shift revenue, complete cash / charge summaries and balance daily activities.

Implement systems to protect and maintain control of service equipment, accurately record breakages, and conduct regular stock takes.

Maintain high standards of hygiene and cleanliness in all food & beverage areas.

Ensure room service trays and trolleys are set up correctly and collected promptly.

Train and develop staff to ensure competence in service procedures and the ability to maximise sales.

Ensure accurate guest billing following hotel procedures, posting correct charges.

Qualifications

Team player with a passion for customer service.

Capability to work well under pressure; strong communication and problem-solving skills.

Effective time management.

Experience in kitchen communication and teamwork.

First-aid certificate is favourable.

Current GM Certificate or ability to obtain LCQ certificate and 3 months supervisory experience at a licensed premises in NZ is favourable.

Ability to work early morning (from 6 am) and late evening shifts, with flexibility for weekends and public holidays.

New Zealand residency or a permanent NZ work visa (no immigration visa support or sponsorship available).

Employment Type and Compensation

Part-time position : minimum 8 hours per week.

Waged at $

• per hour.

Benefits

Accor Academy access to Earn while you Learn.

Daily staff meals.

Accor Heartist Benefits – discounted food & beverage and accommodation worldwide.

Accor Parental Leave Scheme.

Staff celebrations and recognition for tenure.

Accor referral-a-friend bonus.

Uniform provided and laundered.

Employee Assistance Program access.

Our Commitment to Diversity & Inclusion

We are an inclusive company dedicated to recruiting and promoting diverse talent.

Why Work for Accor

Accor is a global leader offering opportunities to grow and learn, supporting you to bring purpose to your professional journey.

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