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Food and Beverage Team Leader - Novotel Wellington

Food and Beverage Team Leader - Novotel Wellington

Novotel HotelsWellington, Wellington, New Zealand
5 days ago
Job description

Food and Beverage Team Leader – Novotel Wellington

We are seeking a passionate and experienced Food and Beverage Team Leader to oversee our dedicated team and ensure the highest standards of service and guest satisfaction at Novotel Wellington.

Location : Wellington, New Zealand

Key Responsibilities

  • Lead and supervise the food and beverage team to deliver efficient, friendly, and professional service.
  • Ensure all food and beverage services adhere to established standards and procedures.
  • Build strong relationships with VIP and regular guests to anticipate and fulfil their needs.
  • Coordinate with the Chef and kitchen brigade to ensure timely and accurate service delivery.
  • Manage shift revenue, complete cash / charge summaries and balance daily activities.
  • Implement systems to protect and maintain control of service equipment, accurately record breakages, and conduct regular stock takes.
  • Maintain high standards of hygiene and cleanliness in all food & beverage areas.
  • Ensure room service trays and trolleys are set up correctly and collected promptly.
  • Train and develop staff to ensure competence in service procedures and the ability to maximise sales.
  • Ensure accurate guest billing following hotel procedures, posting correct charges.

Qualifications

  • Team player with a passion for customer service.
  • Capability to work well under pressure; strong communication and problem‑solving skills.
  • Effective time management.
  • Experience in kitchen communication and teamwork.
  • First‑aid certificate is favourable.
  • Current GM Certificate or ability to obtain LCQ certificate and 3 months supervisory experience at a licensed premises in NZ is favourable.
  • Ability to work early morning (from 6 am) and late evening shifts, with flexibility for weekends and public holidays.
  • New Zealand residency or a permanent NZ work visa (no immigration visa support or sponsorship available).

    • Employment Type and Compensation

    Part‑time position : minimum 8 hours per week. Waged at $27.68 per hour.

    Benefits

  • Accor Academy access to Earn while you Learn.
  • Daily staff meals.
  • Accor Heartist Benefits – discounted food & beverage and accommodation worldwide.
  • Accor Parental Leave Scheme.
  • Staff celebrations and recognition for tenure.
  • Accor referral‑a‑friend bonus.
  • Uniform provided and laundered.
  • Employee Assistance Program access.

    • Our Commitment to Diversity & Inclusion

    We are an inclusive company dedicated to recruiting and promoting diverse talent.

    Why Work for Accor

    Accor is a global leader offering opportunities to grow and learn, supporting you to bring purpose to your professional journey.

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    Team Leader • Wellington, Wellington, New Zealand