Change Analyst (ServiceNow / ITIL)

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing :

• Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, regulatory, and third party audit requirements.
• Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers.
• Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
• Reviews completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies.
• Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.
• Works with all parties to resolve change related scheduling conflicts according to established practices.
• Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.
• Employs multiple channels to effectively communicate change to the organization.
• Demonstrates an overall understanding and knowledge of the supported applications and production environment.
• Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
• Other related duties are assigned as needed.

What you bring :

What we offer you :

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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