Talent.com
Payroll Consultant (NZ)

Payroll Consultant (NZ)

ReadyTechNZ
1 day ago
Job description

Position description Apply now Share

About us :

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role :

  • Ensure payrolls are process in line with relevant legislation, accurately and on time
  • Pay the right people the right amount at the right time.
  • Understanding each customers individual payroll requirements and execute against these
  • Customer Satisfaction (CSAT)
  • Keep up to date with Payroll and related industry knowledge
  • Maintaining customer records on internal systems

The key responsibilities of the role :

  • Responsible for end-to-end management of payroll functions for managed service clients
  • Process payrolls ensuring compliance with current legislation (Superannuation, PAYG, Payroll tax etc) is met, checking and reconciling payroll reports before sending to clients for verification
  • Perform calculations and reconciliations that are correct and compliant
  • Respond professionally and accurately to clients within required time frames & clients agreement for service
  • Provide accurate, clear and concise factual information to customers.
  • Own your portfolio of clients and process payrolls in line with Readytech’s internal and client procedures to meet individual client expectations
  • Provide back-up portfolio / team support when required, ensuring all SLA’s are met
  • Gather insights from clients on changing business needs and work with CSM’s to recommend solutions to minimize churn
  • Ensure the client contacts are informed and communicated with regularly on updates to legislation, product enhancements or fixes & changes, including undersatanding and system navigation as required
  • Hold clients accountable to ensure SLA’s are achievable and expectations are meet
  • Invoice and charge customers correctly for services provided, in line with service agreements and other agreed support charges
  • Build and manage superior relationships with clients and have a proactive approach to delighting our customers
  • Assist clients to maximise system features and functionality as required
  • Execute User Acceptance testing on payroll related features and functions as required by IT or product either for enhancements, releases or fixes.
  • Identify and contribute to continuous process improvement strategies, including the maintenance of procedure documents, checklists and other support documents
  • Actively take ownership of your own Learning and Development plan, attend and participate in internal training. Utilise the learnings to ensure you are competent in the core skills as defined by your leader
  • Identifying opportunities to improve our service offering and client experience
  • Maintain and update Systems (CRM and BPO), process documentation, schedules, checklists, timetables and any another other client related documents for smooth operating of the payroll function
  • Share knowledge and collaborate with other Teams / Team Members to promote best practice and consistency both internally and for our customers
  • To raise and follow up on issues / enhancements requiring internal team support. Making sure the client is updated at all times on expectations of deliverable and timings
  • Ensure that clients data integrity is maintained and protected. Escalate issues as appropriate
  • Other duties or projects as required
  • Adhering to Company Assurance program ISO27001
  • Demonstrate and model the Readytech values
  • Attend operational meetings with clients as required
  • The key requirements for the role :

  • Extensive Payroll Processing (in a high-volume environment)
  • Strong Analytical skills
  • Extraordinary time management prioritisation skill
  • Be able to deliver against tight deadlines
  • Great problem-solving ability and executing on solutions
  • A positive attitude, be a team player, yet have the ability to work autonomously
  • Attention to detail
  • Excellent communication skills, written and verbal
  • Strong relationship building skills & Excellent Customer Service ethics & Focus
  • Intermediate to Advanced Excel skills
  • Proactive, self-starter and results-driven with can-do attitude
  • Be adaptable and embrace change
  • Sound knowledge of Payroll, legislation, EBA and Award interpretation & multi state payroll
  • Diplomacy and take pride in your work
  • Sound Compliance Knowledge (Legislation)
  • Sound Technical Payroll Knowledge
  • Understanding EBA’s Awards & Interpretation
  • Payroll System (how to use a payroll system)
  • Managing multiple payrolls & frequency’s
  • Processing in high volume environment
  • Portfolio management
  • Payroll processing using various data collection methods
  • Working as part of a high performing team
  • Exposure to varying industries, payroll sizes and complexities
  • Exposure to identifying and resolving customer requests
  • Working in a customer service environment with all levels within an organisation
  • High Level of computer literacy
  • Why you should become a ReadyTecher :

  • A day off for your birthday- hip hip hooray!
  • Additional 4 days of leave each year
  • ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
  • Hybrid work, with in-house baristas in Australia via the Ready Beans team
  • Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24 / 7
  • Paid parental leave
  • Additional paid leave for miscarriage, endometriosis and menopause
  • Volunteer leave
  • Flu vaccinations
  • And plenty of ReadyTech merch drops along the way!
  • ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

    As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

    So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!

    Position description Apply now Share

    Create a job alert for this search

    Nz • NZ

    Related jobs
    Contact Centre Workforce Planner

    Contact Centre Workforce Planner

    Chartered Accountants ANZWellington Central, Wellington, NZ
    Make a Difference in Member Experience.Join a dynamic and supportive environment where your skills make a real impact.Permanent, part-time or full-time, Wellington CBD. Are you ready to take the nex...Show moreLast updated: 9 days ago
    Senior Dynamics 365 Finance Consultant - HSO Australia

    Senior Dynamics 365 Finance Consultant - HSO Australia

    HSONZ
    Quick Apply
    HSO is a leading Microsoft Partner with an established pedigree in Dynamics.Although we are relatively new to the ANZ region, we have quickly made our mark as a safe pair of hands for customer's D3...Show moreLast updated: 30+ days ago
    • Promoted
    Payroll Team Leader - Wellington (4 Days A Week)

    Payroll Team Leader - Wellington (4 Days A Week)

    PlunketWellington, New Zealand
    Payroll Team Leader - Wellington (4 days a week).At our heart, Whanau Awhina Plunket is a nationwide charitydevoted to helping little lives thrive. Following an internal movement, we have the opport...Show moreLast updated: 30+ days ago
    • Promoted
    Payroll Specialist

    Payroll Specialist

    Archway RecruitmentWellington, New Zealand
    OverviewAn exciting opportunity for an experienced payroll professional looking for a unique role that offers a mix of BAU payroll expertise, project delivery, and problem-solving, with plenty of s...Show moreLast updated: 4 days ago
    • Promoted
    Senior Analysts

    Senior Analysts

    New Zealand GovernmentWellington, New Zealand
    Mo tenei turanga mahi | About this role • •Senior Analyst Opportunities at The Treasury - Te Tai Ohanga • • • •Shape New Zealand's Future with Us • •Join us on an exciting journey as we shape the future of...Show moreLast updated: 20 days ago
    Payroll & Workforce Management Project Lead

    Payroll & Workforce Management Project Lead

    Mountain WarehouseLambton Quay, Wellington, NZ
    Quick Apply
    We are seeking an experienced Payroll and Workforce Management Project Lead to support the User Acceptance Testing (UAT) and go-live preparation phases of a Dayforce implementation across Australia...Show moreLast updated: 30+ days ago
    Claims Consultant

    Claims Consultant

    Suncorp GroupWellington, NZ
    Are you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s most trusted names in insurance, you’ll help us live our purpose every ...Show moreLast updated: 16 days ago
    Payroll Associate - 6 Months Fixed Term

    Payroll Associate - 6 Months Fixed Term

    DatacomWellington, Wellington, NZ
    Quick Apply
    Citizens and Residents of NZ only.Full Time, Fixed-Term Position.Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help or...Show moreLast updated: 4 days ago
    Business Insurance Sales Consultant - New Zealand

    Business Insurance Sales Consultant - New Zealand

    BizCoverNZ
    Quick Apply
    We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recogniz...Show moreLast updated: 30+ days ago
    Management Accountant

    Management Accountant

    QubeNZ
    Qube Ports NZ is a nationwide service provider offering a comprehensive range of cargo logistics, stevedoring, marshalling, transportation, warehousing services, and IT solutions.Our pursuit of exc...Show moreLast updated: 3 days ago
    • Promoted
    Chief Advisor, Payroll Compliance

    Chief Advisor, Payroll Compliance

    Ministry Of Education New ZealandWellington, New Zealand
    Help shape the future of Education.We work to shape an education system that delivers equitable and excellent outcomes.Our organisation is made up of talented and committed people around Aotearoa, ...Show moreLast updated: 20 days ago
    • Promoted
    Politix - Part Time Sales Consultant - Wellington - Nz

    Politix - Part Time Sales Consultant - Wellington - Nz

    Politix MenswearWellington, New Zealand
    Nau mai, haere mai - welcome to Country Road Group.As a Sales Consultant, you will collaborate with your team to deliver exceptional customer experiences through knowledgeable service and seamless ...Show moreLast updated: 12 days ago
    Politix - Seasonal Sales Consultant - NZ

    Politix - Seasonal Sales Consultant - NZ

    Country Road GroupNZ
    Nau mai, haere mai - welcome to Politix.We are looking for exceptional talent to join our Politix stores over the festive season. For over 40 years now, POLITIX has helped men make their mark.Gettin...Show moreLast updated: 30+ days ago
    Country Road - Part Time Sales Consultant - Queenstown - NZ

    Country Road - Part Time Sales Consultant - Queenstown - NZ

    Country Road GroupNZ
    Nau mai, haere mai - welcome to Country Road Group.As a Sales Consultant, you will collaborate with your team to deliver exceptional customer experiences through knowledgeable service and seamless ...Show moreLast updated: 30+ days ago
    Country Road Group - Seasonal Sales Consultant - South Island - NZ

    Country Road Group - Seasonal Sales Consultant - South Island - NZ

    Country Road GroupNZ
    Nau mai, haere mai - welcome to Country Road Group.We are looking for exceptional talent to join our Country Road, Trenery and Witchery stores over the festive season. We are looking for a flexible ...Show moreLast updated: 30+ days ago
    • Promoted
    Planning Team Lead - Resource Consents

    Planning Team Lead - Resource Consents

    Whangarei District CouncilNew Zealand
    See more about the role below, including the responsibilities and skills we are looking for.Join our team of passionate and diverse Planners as Team Lead - Resource Consents.Leading a team of emplo...Show moreLast updated: 4 days ago
    POLITIX - Part Time Sales Consultant - Wellington - NZ

    POLITIX - Part Time Sales Consultant - Wellington - NZ

    Country Road GroupWellington, NZ
    Nau mai, haere mai - welcome to Country Road Group.As a Sales Consultant, you will collaborate with your team to deliver exceptional customer experiences through knowledgeable service and seamless ...Show moreLast updated: 16 days ago
    POLITIX - Part Time Sales Consultant - Wellington - NZ

    POLITIX - Part Time Sales Consultant - Wellington - NZ

    PolitixWellington, NZ
    Nau mai, haere mai - welcome to Country Road Group.As a Sales Consultant, you will collaborate with your team to deliver exceptional customer experiences through knowledgeable service and seamless ...Show moreLast updated: 17 days ago