Customer Service Manager (Healthcare)

Job Overview

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient's health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Work Location : West (nearest MRTs : Queenstown / Commonwealth)

Job Responsibilities

• Responsible for daily operations of service point operations, including front counter services, administrative / operational matters
• Manage a group of non-nursing staff providing services in service points, including conducting appraisals, induction, orientation and necessary training
• Conduct staff recruitment and retention
• Partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the Ops & Admin department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Develop and carry out business plans in conjunction with clinical chiefs to ensure that business goals are reached
• Manage annual financial budgeting and regular reviews with clinical heads, and development of new business

Requirements

Interested candidates may whatsapp your resume to 8222 9

EnviroDynamics Solutions Pte Ltd | EA No : 12C6285

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