Business Consultant

Join to apply for the Business Consultant role at Westpac New Zealand.

As a Business Consultant, you'll be part of a high-performing team dedicated to supporting Business Banking customers with their day-to-day needs.

This is a role where helping others is at the heart of what you do, and you'll bring a proven track record of delivering outstanding customer service.

About the Role

Full time, permanent.

Location : Auckland, Wellington, or Christchurch.

This is a phone-based role where you'll manage a wide range of customer requests, ensuring they're actioned within agreed timeframes and service levels.

You'll work closely with internal teams across Westpac to connect customers with the right support and solutions.

What will you bring?

Has prior phone-based customer service experience.

Is passionate about delivering exceptional service to Business Banking customers.

Has a good understanding of business clients and their unique needs.

Communicates clearly and professionally via phone and email.

Represents the business unit in a friendly, confident, and professional manner.

Uses initiative and takes ownership to consistently deliver on promises.

Is eager to learn and grow within the role.

Holds a tertiary qualification (preferred but not essential).

Benefits

4 weeks standard holiday + 5 additional days of wellbeing leave.

Additional purchased leave options up to 4 weeks per year.

Banking benefits, insurance discounts and superannuation scheme.

Growth and development – opportunities for development and internal mobility.

Recognition – we recognise and reward our star performers.

School holiday subsidy – help you balance work and family during school holiday.

2 Volunteer days per year.

Applications Close

20 November

Seniority level

Entry level

Employment type

Full-time

Job function

Consulting, Information Technology, and Sales

Industries

Banking

Apply today with your CV and Cover Letter.

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