Service Centre Manager

Who we are :

For 100 years, Milwaukee Tools people and culture have been the strong foundation on which our legacy has been built. This legacy is defined by “disruptive innovation”– from the products we create, to the partnerships we forge, and the ways we work. While our rich history has undoubtedly shaped us into what we are today, our focus is on what’s ahead. We celebrate our centennial with excitement, fully aware that we are just getting started.

At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including :

Discounts & Perks : Generous discounts on company products.

Personal Development :  Access to professional development programs.

Health & Wellbeing :  Paid Parental Leave and Employee Assistance Program.

Social :  Recognition programs and social events to celebrate our team's achievements.

About the Opportunity

We are currently looking for a Service Centre Manager to join our friendly, close-knit team. This exciting role will be responsible for managing the daily operations and performance of the Milwaukee Service Centre in Penrose, Auckland, and to ensure a customer centric approach is adopted that meet agreed quality, cost, and performance metrics.

Reporting directly to the Aftersales Manager you will be leading a high performing team of Service Technicians and Service Centre Administrators.

Key responsibilities

• Leading, managing and developing the Auckland Service Centre offering to provide an industry best practice repair and after sales services.
• Providing high level technical support to technicians in the assessment of root cause failure analysis.
• Ensuring appropriate performance standards are maintained.
• Analysis and reporting of performance against SLAs, KPIs / and other metrics.
• Use data to make meaningful decisions about resources and capacity.
• Building and maintaining relationships with all Milwaukee employees
• Continually review the service centre and identify opportunities for continuous improvement to keep pace with changing end user requirements and expectations.
• Providing technical support and input in the development of training courses for new products, as well as repair & technical communications to the outsourced repair network.
• Supporting the reworking of product when required.

Skills and Experience required for this role :

If this role sounds like you and you are excited at the prospect of joining a successful and dynamic organisation APPLY NOW!