Claims Performance Specialist

What you’ll do :

• Understanding the drivers of scheme performance and Claims performance problems / issues
• Designing and developing key performance metrics utilising internal and external data and research, to drive best in class claims management
• Maintain understanding of scheme performance through operational performance & Actuarial lenses, and changes in day-to-day claims & injury management process via close contact with the respective Claims teams
• Provide monthly insights about claims performance within and across schemes, including internal and external factors and trends impacting claims performance
• Provide analysis of claims value chain to ensure Claims business are working towards best in class in order to meet scorecard / business goals
• Working closely with the Claims business to identify poor performing segments or parts of the value chain that warrant a deeper investigation of drivers of performance
• Conduct deep dive investigations, keeping in mind the various scheme nuances which can limit the levers available to the Claims business to utilise.

What you’ll bring :

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.

If this opportunity sounds like the challenge you have been looking for