Event Response Claims Consultant

At Tower, our values are the heartbeat of every interaction.

We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive.

We encourage you to bring your whole self to work, representing the vibrant communities we serve.

We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique.

Proud holders of the DV Free Ticks, we are committed to inclusivity and safety.We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking.

As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.

What you will be doing

As a key member of our Event Response Team, you\'ll be on the frontline of supporting New Zealanders impacted by weather events and natural disasters.

You\'ll deliver fast, fair, and empathetic claims experiences for customers of Tower and the Toka Tu Ake Natural Hazards Commission (NHC).

From floods and storms to landslips and earthquakes, you\'ll guide customers through the claims process - helping them get back on their feet when it matters most.

Respond to claims via phone, email, or online - quickly identifying needs and providing clear, compassionate support.Manage and resolve claims efficiently, in line with the Fair Insurance Code (FIC).

Keep customers informed every step of the way - from first contact to final settlement / decision.Ensure fast, fair outcomes by working closely with assessors, investigators, and suppliers.Manage complaints with professionalism and empathy, turning challenges into opportunities for positive outcomes.Escalate complex or sensitive claims to senior team members when needed.Follow Toka Tu Ake Natural Hazards Commission (NHC) guidelines for natural hazard claims, including land-related issues.Be alert to potential fraud and help protect the integrity of our claims process.

What you\'ll need

3+ years of experience working in the insurance sector, specifically managing house and contents claims.Experience with complex or large event claims (preferred).

Strong and recent working knowledge of NHC claim processes is essential, including land claims (preferred).

Background in a contact centre or high-demand environment (preferred).

A calm, empathetic approach and a passion for helping people.

Our commitment

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds.

Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected.

What we\'ll bring to the table

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights include :

Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner`s leave.A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave.

So up to six weeks off!

Wellness leave instead of sick leave so you can proactively look after your health and wellbeing.Career growth - we promote internal capability; we also have programmes that recognise star performers.Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.Discounts on Tower insurance products.Free Life Insurance of up to four times your annual base salary.Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more.

Apply now

Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific`s insurance industry?

If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.

Please note : We\'re eager to get the right person on board as soon as possible.

We don\'t have set closing dates, so we\'ll start reviewing applications as they come in.

Don\'t wait—apply now to make sure you\'re considered.

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