Service Foreman - Dunedin

Organised workflows and functions in place

Lead and inspire your team

Who are we?

TDX is a true New Zealand success story, and 100% New Zealand owned and operated.

From humble beginnings when we were set up 40 years ago by a couple of mates, today TDX is recognised as a market leader for the sales and service of Construction Equipment.

We have also recently been awarded one of the Deloitte's Best Managed Companies.

TDX is the dealership for leading global brands including Volvo CE, Yanmar CE, Shell Consumables, Kohler generators, Perkins engines and Allison transmissions.

With customers in the Civil, Forestry, Construction, Mining and Marine sectors across all of New Zealand, our team is kept busy!

We are committed to delivering a world-class experience with local know-how.

This goes for customers, suppliers and our highly valued staff.

What's in it for you?

You will be rewarded with a base hourly rate plus bonuses.

Company vehicle for work use, access to medical insurance discounts, life insurance, and more.

We are a fun and supportive team that continuously looks for ways to help you grow and further develop.

We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs.

The role :

Reporting to the Service Manager, you will be responsible for the day to day running of the workshop and case management process for all workshop jobs, ensuring we are providing high quality technical and mechanical support to our valued customers.

This will involve management of the weekly schedule, as well as being the first point of contact for our customers regarding any machine service or repair requirements.

Responsibilities include :

The quality of the service & repair work produced by the workshop

Liaise with the Service Coordinator to keep customers informed of progress on jobs

Prepare jobs for invoicing

Be a point of contact for our customers regarding any machine service or repair requirements

Mentoring mechanics concerning repairs and provide technical advice

Monitor Warranty Reports, ensuring we meet timeframes.

We are ideally looking for :

A demonstrated capability to supervise and motivate a successful team of Technicians

Previous experience of electronic diagnostic equipment

Strong planning and organisation skills are essential

Good customer service skills with the ability to convey technical information across a range of people

Along with your technical know-how, you will be a competent computer user, preferably in MS Office.

Come from a mechanical background with trade certs in HD

Proven experience carrying out H&S policy and procedures

Know how to work hard, and enjoy a laugh

If you're keen to be part of a crew like us, then we can't wait to see your application by hitting APPLY NOW or pop Brooke a confidential call on 0211907520.

Our culture

TDX people love what they do.

We have a positive and energetic attitude and are highly motivated to actually do what we say.

We are smart problem solvers, meeting our customers' high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions.

With the support from a 100% kiwi born and bred company, we've got your back.

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