Senior Advisor, Learning And Agency Development

## Mo tenei turanga mahi | About this role#### Mo te Tari o te Kaitiaki Mana Tangata – About the OmbudsmanThe Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies.

The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration.

The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

#### Mo to matou tira – About the teamThe Learning and Agency Development (LAD) team is responsible for both internal and external learning programmes, and seeks to review, streamline and lead continuous improvement of those programmes.

The team also delivers agency guidance activities, including responding to agency advice requests and developing guides and case notes to help inform the work of public sector agencies.

#### Mo te turanga - About the roleThis a rare opportunity to for someone with official information or investigation experience to impart their knowledge to help grow others in their ability.

We're looking for a keen and focused individual to partner with our business, respond to agency advice requests and develop high-quality external precedents and guidance for publication.

You'll also contribute subject matter expertise to support the design, delivery and evaluation of internal and external office practice learning programmes.

This includes facilitating learning workshops, primarily across the Ombudsmen Act and Official Information Act jurisdictions.

You will work closely with the Manager Learning and Agency Development, your direct team members, as well as collaborate across other teams throughout the office to bring the team's vision to life.

If you have a growth mind-set and are open to new experiences, we'd love to hear from you.This is a fixed term position for 12 months.

#### He korero mou – About youTo be successful in this role, ideally you will have :

• significant experience in an investigative, and / or alternative disputes resolution environment, preferably at a senior level
• understanding and experience of the Ombudsmen's jurisdiction, operating legislation, and investigation practice
• sound influencing and negotiation skills and experience; proven ability to work with managers and staff at all levels
• experience in coaching, facilitation and / or public speaking
• experience in providing strategic and other specialist advice
• sound understanding of current New Zealand public sector practice, the context in which public sector agencies operate, and the challenges they face
• understanding of contemporary learning and development principles, practices and tools
• an understanding of Maori, disability and other cultural and human rights concepts, including the Treaty of Waitangi and apply these to your work
• excellent relationship management skills, with a strong customer focus
• a practical and pragmatic approach to achieving quality results
• the ability to work under pressure, set priorities and manage tight timelines
• strong verbal and written communication
• a continuous improvement approach, welcoming opportunities to improve
• have a relevant qualification and / or equivalent experience.

#### Te painga o te mahi tahi me matou - Our benefits, what we offerBecoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding.

Your development and growth will be nurtured, and your work recognised and valued.

For further information about this vacancy please email

All applicants will have a legal entitlement to work in New Zealand.

Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life.

We value your individuality and how you can contribute to our team.

We encourage applicants from all walks of life.Depending on skills and experience the salary is expected to be between $108,181 to $141,987 with $135,226 being the mid-point.Applications close

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