Customer Experience Team Leader

Want to make something extraordinary?

Come make it at IKEA.

We're opening our first store in Aotearoa.

This is your chance to become part of the IKEA whanau and be part of something historic from day one.

Together with all our co-workers, we're on a mission to create a better every day for the many people.

Now, we're preparing to bring that mission to the many Kiwis!

Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA.

Whether you're a creative thinker, a problem solver, or someone who loves helping others, there's room for you to grow here.

After all, some of our best leaders started their journey on the shop floor.

Now it's your turn to help assemble our story in Aotearoa.

Working at IKEA has its benefits :

5 weeks of Paid Annual Leave, Parental Leave Pay, and more!

24 / 7 access to our Employee Assistance Program for health and wellbeing support

15% discount for Co-workers

Provided Co-worker uniforms

But that's enough about us.

Over to you now.

As Customer Experience Team Leader you are or have :

Proven experience leading a customer service team of

• direct reports within a medium to large retail environment.

Highly developed communication and collaboration skills.

A leadership style that aligns with IKEA values, with a strong commitment to integrating equality, diversity, and inclusion practices in the workplace.

An energetic and dynamic approach to leadership, thriving in a fast-paced retail environment.

Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities effectively.

A passion for home furnishing and a dedication to delivering exceptional customer service that leaves a lasting positive impression.

Strong computer literacy, particularly with the Microsoft Office Suite.

ABOUT THIS WORK AREA

As Customer Experience Team Leader your responsibilities will include :

Leading the daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey.

Ensuring co-workers are actively supported in their daily work, and you develop, coach and mentor your team through performance reviews and on the job conversations.

Supporting your manager with recruitment, training, retention, performance management, succession planning and competence development of the team.

Leading by example with exceptional customer service, and a high level of integrity, compassion, and efficiency as an ambassador of the IKEA values.

Taking the lead and supporting on different Customer Experience function action plan topics, taking a proactive approach to ensure goals are achieved.

Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines.

Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible.

This role is permanent, full-time.

As our store operates 7 days a week, you'll need to be available to work on a rotating roster, which includes a mix of day and evening shifts aligned with our trading hours.

Weekend availability is essential.

Work location is IKEA Sylvia Park.

As part of the recruitment process, final candidates will be required to undergo a pre-employment check, including a Ministry of Justice (MOJ) and Children's Worker Safety Checks.

A leave blackout applies during December and January due to our store opening—no leave will be approved during this period.

IKEA is a non-smoking workplace.

We need people like you

This is more than just a job.

At IKEA, we want to build careers that let you look back and know you've made it.

That's why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents.

When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first.

Because that's what "making it" is all about.

We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet.

So, if you're passionate about making the world a better place, making a whare an inspiring space, or simply making someone's day, apply now and make it at IKEA.

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