Service Advisor

Are you the kind of person who loves chatting with people, solving problems with a smile, and keeping everything running smoother than a freshly serviced engine? Then we’ve got your dream job right here!

We’re on the lookout for a Superstar Service Advisor who can be the friendly face between our customers and our talented team of mechanics. You'll be the go-to person who ensures everyone is kept in the loop, work is scheduled like clockwork, and customers come away feeling like they’ve just been looked after by family.

Who are we? TDX is a true New Zealand success story, and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is recognised as a market leader for the sales and service of construction equipment in New Zealand.

What’s in it for you? Get paid weekly, onsite parking, life insurance, discounted medical insurance, staff discount on retail products, and secure employment in a busy branch, with career development and opportunities throughout New Zealand.

The role : Reporting to our locally based and highly regarded Service Manager you will be the first point of contact for our customers regarding any machine service or repair requirements, for equipment we have previously sold to the customer.

This role would suit those with previous customer service, strong accounts / administration, and coordination experience – those with attention to detail and a proven ability to problem solve and lead communications.

Responsibilities :

• Open new job’s ensuring all relevant information is entered including customer order number, machine details, make and model, km / hrs, correct serial numbers, registration number etc
• Work with Parts Correspondents to ensure there is stock on hand that we need
• Submit warranty claims to our Warranty department
• Assist Service Foreman with weekly invoicing to go out
• Answering all incoming calls to the Service area
• Organise the preparation of service job packs for the mechanics to take to site for their repairs
• Prepare and send quotations
• Send out customer service inspection and defect reports to customers.
• Maintain workshop scheduling system for all workshop jobs on
• Responsible for maintaining WIP and ensure this is up to date and accurate for reporting
• Be the right hand to the Service Manager

What we need :

If you’re keen to be part of a crew like that then we can’t wait to see your application by hitting APPLY NOW.

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.

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