Service Advisor – Kiwi Owned Volvo Equipment Dealership

Service Advisor – Kiwi owned Volvo Equipment DealershipAre you the kind of person who loves chatting with people, solving problems with a smile, and keeping everything running smoother than a freshly serviced engine?

Then we've got your dream job right here!

We're on the lookout for a Superstar Service Advisor who can be the friendly face between our customers and our talented team of mechanics.

You'll be the go-to person who ensures everyone is kept in the loop, work is scheduled like clockwork, and customers come away feeling like they've just been looked after by family.Who are we?

TDX is a true New Zealand success story, and 100% New Zealand owned and operated.

From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is recognised as a market leader for the sales and service of construction equipment in New Zealand.

We partner with the civil, forestry, construction, mining and marine sectors across all of New Zealand as the distributor of leading global brands including Volvo CE, Yanmar CE, Fuchs, Shell Lubricants, Kohler Generators, Perkins Engines and Allison Transmissions.

We are committed to delivering a world-class service with our local know-how.

With our "we are in it together" mindset, we'll get it sorted for the customer every time.Our Purpose & Values at TDX - It's people that keep our customers going.Take care – We take care of our team and the environment.Commit and deliver – We turn up for work with the right mindset.In it together – We know that we are better when we work together.We will sort it – We challenge the status quo and have an eye on tomorrow.Customer success is our business – We understand our customers better than anybody else.Partner of choice.

We treat our partners as we would like to be treated.These values shape who we are and how we work — together, for a better tomorrow.What's in it for you?

Get paid weeklyOnsite parkingLife insuranceDiscounted medical insuranceStaff discount on retail productsSecure employment in a busy branch, with career development and opportunities throughout New ZealandThe role : Reporting to our locally based and highly regarded Service Manager you will be the first point of contact for our customers regarding any machine service or repair requirements, for equipment we have previously sold to the customer.This role would suit those with previous customer service, strong accounts / administration, and coordination experience – those with attention to detail and a proven ability to problem solve and lead communications.Responsibilities : Open new job's ensuring all relevant information is entered including customer order number, machine details, make and model, km / hrs, correct serial numbers, registration number etcWork with Parts Correspondents to ensure there is stock on hand that we needSubmit warranty claims to our Warranty departmentAssist Service Foreman with weekly invoicing to go outAnswering all incoming calls to the Service areaOrganise the preparation of service job packs for the mechanics to take to site for their repairsPrepare and send quotationsCode supplier invoicesSend out customer service inspection and defect reports to customersMaintain workshop scheduling system for all workshop jobsResponsible for maintaining WIP and ensure this is up to date and accurate for reportingBe the right hand to the Service ManagerWhat we need : Previous experience in a similar role, or in a heavy automotive workshop environmentPrevious experience with processing orders, invoices, client filesAble to work independently and within a team environmentVery reliable and punctual – you are the admin back bone of the branchWell organised, methodical and efficientHigh levels of accuracyUnderstand the importance of great customer serviceOpen, warm and friendly approach to othersAs Health and Safety is paramount in this industry you will be up to speed with practices and be able to demonstrate this in your work habits.

This knowledge will help you to promote the company image in a professional manner as well as provide first class customer service.If you're keen to be part of a crew like that then we can't wait to see your application by hitting APPLY NOW.About the companyTDX (formerly known as TransDiesel) is a true New Zealand success story and 100% New Zealand-owned and operated.

From humble beginnings 40 years ago when a couple of mates passionate about the industry went into business, today TDX is recognised as a market leader for the sales and service of Construction Equipment.

We are a dynamic company with approximately 300 staff across 17 branches in NZ.

We have our own sales and marketing team, IT department, parts departments, supply chain team, field service technicians, warehouse staff, and more!

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