Conduct Manager

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

At Kiwibank, we’re committed to making Kiwi better off. That means putting our customers at the heart of everything we do and ensuring our people are empowered to make decisions that are fair, transparent, and deliver good customer outcomes. As our Conduct Manager, you’ll play a key role in upholding these values across the bank.

Join us to help support a culture where doing the right thing is just how we do things.

What you’ll be doing

You’ll be part of a team that champions good customer outcomes and supports the business to meet conduct expectations.

• Maintaining and evolving our Fair Conduct Programme
• Supporting the review and attestation process to ensure we’re meeting regulatory obligations
• Partnering with teams across the bank to track, report and improve conduct metrics including reporting to senior leaders on conduct activity and progress
• Advising on continuous improvement initiatives and helping teams understand what good looks like
• Providing training and guidance to help teams embed conduct principles into their everyday decisions

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters

We’re looking for someone who’s passionate about doing the right thing and helping others do the same. You’ll also bring :

• A strong understanding of FMA conduct expectations and regulatory frameworks
• Experience in conduct, compliance, legal or regulatory affairs
• The ability to influence and engage across a wide range of stakeholders
• You bring a curious and analytical mindset, with confidence in interpreting data and uncovering meaningful trends
• Experience in financial services or a regulated industry preferred

Tono mai | Apply Now – Applications close on Wednesday 15th October. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the Position Description : Conduct Manager

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

#J-18808-Ljbffr