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Pou Haapai Raraunga (Data and IT Support)

Pou Haapai Raraunga (Data and IT Support)

RaukuraAuckland, Auckland, New Zealand
7 hours ago
Job description

Pou Haapai Raraunga (Data and IT Support)

At Raukura Hauora O Tainui, we provide an extensiverange of primary and community health care services within our communities. We offer services for all ages and backgrounds, delivered by qualified and experienced staff. As a Maori health organisation, we have a strong tikanga Maori based approach to providing better health solutions for all. Our values include doing the right thing, at the right time, every time, advocating for Maori and equity, and aroha and Manaakitanga for the people we serve.

Our Vision

Kia whai hua i te toonuitanga – To pursue the rewards of a thriving and prosperous way of life.

Our Philosophy

Mehemea karekau ana he whakakitenga, ka mate te Iwi – Where there is no vision, the people will perish.

Our Mission

To deliver kaupapa Maori health and wellbeing services to all people living in the rohe of Tainui waka.

Our Values

Pono me te Tika – Honest and true, we speak directly and operate honestly in a safe, inclusive environment, free of blame.

Kia uu – We preserve and advocate for our rights, taking leadership for the wellbeing of others.

Tiakitanga – We protect, take care of and serve our people.

Kia Kotahi nei – We stand together as one, drawing on each other’s strengths.

Aroha – We treat everyone and ourselves with love, care and respect.

About the role

We are on the lookout for a Pou Haapai Raraunga (Data and IT Support) to help keep our essential databases running smoothly – because when our systems work well, our kaimahi can focus on what matters most : caring for our whaanau.

The Pou Haapai Raraunga (Data and IT Support) will manage, maintain, and support core systems and databases across our organisation.

This role will help Raukura Hauora o Tainui achieve Mana Motuhake through building and maintaining a strong and agile data eco-system that mobilises Maori Data Sovereignty.

Flexibility is a must for this role as you may be required to travel to between Taamaki and Waikato when needed. This is a full-time role from Monday to Friday 8 : 30am to 5pm.

If you’re someone who enjoys solving problems, working with people, and wants to be part of a team that supports better outcomes for whaanau behind the scenes, we’d love to hear from you!

Responsibilities

  • Working closely with our kaimahi and management to support accurate and timely data input to client management systems, including but not limited to Whanau Tahi Navigator (WTN)
  • Manage login and licences across multiple systems
  • Leading delivery of training sessions and workshops
  • Assisting kaimahi and management to fulfil reporting requirements using a variety of databases
  • Manage staff onboarding and offboarding across all systems, including management of user licences and logons across core databases
  • Coordinate with external vendors for system updates, maintenance, and downtime communication
  • Implement and monitor security measures to ensure protection of sensitive data
  • Troubleshoot database / system issues and ensure minimal disruption
  • Maintain up-to-date system documentation and process guides
  • Willing and able to learn multiple databases in a dynamic data environment
  • Support accurate, timely and relevant data input by kaimahi across core data system

Database Core Tasks

  • Creating dashboards and reports for kaimahi and management
  • Monitoring data quality and integrity within the database and provide feedback to management
  • Deliver training sessions and workshops on Whanau Tahi
  • Extract data for reporting
  • Qualifications

  • Experience in healthcare or community service settings
  • Familiarity with systems like Whanau Tahi, MedTech and Monday.com
  • Familiarity with Power BI is an advantage
  • Ability to interpret data and support data-driven decisions
  • Proven experience in database administration and IT systems support
  • Strong working knowledge of core systems listed (or willingness to learn)
  • Proficiency with Microsoft Excel, Microsoft Word, PowerPoint and data extraction tools
  • Experience in coordinating with third‑party vendors and support partners
  • Understanding of cybersecurity and data privacy protocols
  • Excellent organisational and time-management skill
  • Strong written and verbal communication abilities
  • Ability to manage training sessions and support non-technical users
  • Technical expertise, attention to detail, and strong communication skills to support staff and leadership across multiple platforms
  • Confident in a tikanga Maori environment and commitment to use of Te Reo Maori
  • What we offer

  • First aid training provided
  • EAP services
  • Supportive team environment and ongoing training provided
  • It is mandatory for you to have the following

  • Be legally entitled to work in New Zealand / Aotearoa (Citizenship, Work Visa or NZ Residency)
  • Preferred applicants will be required to undergo pre-employment checks
  • If this sounds like you and you would like to work within a strong supportive and growing team environment, be part of the movement!

    To apply

    Please fill out our application form first by following this link :

    Press “Quick Apply” and ensure that you attach a copy of your CV and Cover Letter.

    Please note : We appreciate all applications received; however, only those who meet the necessary qualifications and requirements for the position will be contacted for further consideration.

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