Process Design Specialist

Join our vibrant, inclusive, and supportive work culture

Great benefits including 4 wellbeing days per year to take when you need it the most

Based in Wellington or Auckland with the flexibility of our hybrid working arrangements

We'd love you to join our team as a Process Design Specialist at Kiwibank!

Do you have a career in process? Are you passionate about designing and documenting business processes, in this role you will be an architect of clarity! You will work across all levels of the bank to capture, structure business processes and overlay controls. At Kiwibank, we are transforming to build a Better Bank, one that truly delivers on our purpose : Kiwi making Kiwi better off. By strengthening customer and team experiences, managing risk responsibly, and ensuring financial sustainability, we are shaping a better future for our customers, and we want you to be a part of it.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

As an experienced process design and documentation specialist, you will be a key enabler of efficient, compliant and resilient processes that drive operational excellence across the bank. Collaborate with an exceptional team of peers, Business SMEs, Transformation Leads, and Business Analysts to design and implement high-value and impactful processes.

What you’ll do :

• Collaborate with stakeholders across the bank to discover, design, document and optimise business processes that enhance customer experiences, play your part in driving operational efficiency and strengthen compliance efficacy.
• Balance risk, cost efficiency, and operational performance, ensuring scalable, sustainable, and effective process solutions.
• Partner with Risk teams to define robust approaches to compliance and ensure control overlays are designed effectively in process information
• Champion process architecture and standards empowering teams to embrace best practices.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters.

Bring Your Expertise and Grow with Us! At Kiwibank, we’re committed to helping you build on your strengths and explore new skills. But if you’re ready to hit the ground running, we’d love to hear from you, especially if you bring some of the following :

Tono mai |Apply Now – applications close on Sunday 19th October 2025. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description : Process Design Analyst PD

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

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