Senior Service Designer - Digital Health Strategy & Design

## Mō tēnei tūranga mahi | About this role

• Work anywhere in New Zealand
• Permanent, Full-timeHealth New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.We provide essential hospital, specialist, and community health services across 80+ locations — from large urban centres to rural towns and remote communities.Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.
• About the Role
• The Senior Service Designer role is at the heart of how we bring together the parts of the puzzle to design excellent services for our workforce and our communities. This is a high-profile opportunity due to the responsibilities of this role in supporting nationally significant and strategic products and services, and in supporting and influencing key stakeholders within Health New Zealand | Te Whatu Ora and the wider health system.
• About the Team / Service / Location
• You will sit with the Digital Group within Digital Health Strategy and Design, with a focus on providing strong service design practices and principles. The Design Group emphasises the importance of combining strategic planning and architecture with innovative design thinking to create effective and impactful digital health solutions. By incorporating design thinking into the strategic frameworks, digital strategies and architecture are aligned with user-centred design principles, ultimately leading to improved healthcare outcomes and workforce experienceOur Digital Design Team champions the needs of our health workforce and consumers, utilising human-centred design to recommend solutions that deliver an equitable and efficient health service.
• About you
• As a Senior Service Designer, you will use a human-centred co-design approach to design services. You will work closely with Enterprise and Solution Architects, and Clinical Informatics Designers, to deliver a holistic design service. Through collaboration you'll weave together the layers which make up our health services, including people, processes and enabling technologies, building a cohesive picture of how a service works from start to finish. Your work will create better experiences and outcomes for our workforce, whānau and communities, whilst also delivering operational efficiency and business sustainability.We need flexible, resourceful people with a strong equity focus operating in a fast-paced and complex environment and will need to be pragmatic and able to advocate for the value of a human-centred approach.
• Skills and experience
• A minimum of 7 years' experience
• in Service Design or related roles, within large organisations across the public and private sector. Working knowledge of the health sector and government (previous experience desirable).
• Service Design
• – You demonstrate an excellent understanding of the fundamentals of Service Design as a discipline and how it is used to create business and customer value.
• Pae Ora and Te Tiriti o Waitangi
• – can evidence an understanding of Pae Ora (Healthy Futures) Act 2022, the significance, and obligations of Te Tiriti o Waitangi, including how to give effect to these expectations in a meaningful way, and the commitments to equity and priorities of Wai2575. Have an appreciation of cross-cultural matters, including knowledge of tikanga Māori (or a willingness to learn).
• Communication & relationship effectiveness
• – Demostrated effective communication and interpersonal skills, including the ability to write and present in a clear, persuasive, and impactful way, to influence others to embrace change, and to develop, unify and maintain strong internal and external relationships essential for achieving sustainable outcomes.
• Dealing with ambiguity
• – You're able to adapt to change, shift focus with ease, make decisions without having all the information, remain composed in uncertain situations, and confidently manage risk.
• Working for Health New Zealand
• Health New Zealand | Te Whatu Ora is ‘the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa / New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.
• Our commitment to equity, diversity and inclusion
• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
• How to Apply
• To view the position description and / or apply for the role please click “apply now.” All applications must be submitted through our online careers portal before 11 : 59pm on
• Sunday 26th October.
• If you have any questions about the role, please contact
• Tegan Gutry
• at
• Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.
• | Location : | All Locations || Attachment : | (PDF, 251KB) Job Description |

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