Reactive Dispatcher

Based in Lower Hutt, WellingtonComprehensive Health Insurance.Life & Disability CoverGenerous KiwiSaver Contributions.Enhanced Parental Leave.Birthday Leave.Long Service Rewards.Career Advancement Opportunities.Be a part of a Great Team.About the RoleLooking for your next big opportunity?

We've got an exciting Reactive Dispatcher role just for you!

In this position, you'll get to administer all electricity service requests received from Omexom clients through to job closure and billing, making a real impact.Maintain strong working relationships with crews, supervisors, and clients.Monitor fault response times and dispatch field resources efficiently.Communicate fault restoration updates to clients and ensure accurate data capture.Maintain rosters and support field staff with Level 1 IT issues related to electronic mobility.Escalate unresolved IT problems and liaise with Business Applications Specialist for field mobility support.Qualifications and SkillsStrong time management and ability to prioritize in a fast-paced environment.Knowledge of improvement opportunities with internal and external clients.Understanding of KPIs, operational, and quality processes.Experience in rotational rosters and problem-solving.Background in the electricity industry, call center, or dispatch.Customer service and computer literacy.Self-motivated, team-oriented, and excellent problem-solving skills.How to applyIf you like the sound of what we're offering and think you are the right person for the job, we'd love to hear from you.

Hit the 'apply' button below.

Applications close on Monday 6th October 2025.Please note, that only candidates with the right to live and work in New Zealand will be considered for this role.

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