Customer Transformation - Manager

Customer Transformation - Manager

PwC New Zealand – Wellington, New Zealand

Job Description & Summary

Join our Customer Transformation team in Poneke / Wellington as an experienced Manager and help clients transform the way they work and engage with their customers.

You'll bring your leadership and transformation expertise to guide talented teams, connect strategy with technology, and drive innovation, productivity, and sustainable growth.

Responsibilities

Lead client engagements to define business requirements and translate them into effective Salesforce solutions.

Mentor and support team members, contributing to capability growth across the Customer Transformation and Salesforce practices.

Bridge the gap between technical teams and business stakeholders, ensuring alignment across solution design, process improvement, and implementation.

Conduct functional design workshops and map current and future-state processes.

Apply systems thinking and customer-centered design principles to improve service experiences and operational performance.

Collaborate with cross-functional teams — including designers, developers, and transformation leads — to deliver impactful outcomes.

Qualifications and Experience

Tertiary qualifications in Computer Science, Engineering or related fields.

Salesforce and other Salesforce ecosystem partner certifications are desirable.

Over 5 years of large-scale Salesforce delivery experience in a Professional Services environment.

Demonstrated team leadership and people-management experience, including coaching, mentoring and supporting multidisciplinary teams to deliver successful outcomes.

Proficient in agile methodologies and delivery-management tools such as Jira and Confluence.

Excellent problem-solving, analytical, and communication skills; adept at explaining technical concepts clearly to clients and colleagues with a focus on continuous improvement.

Strong client-relationship-building abilities; comfortable engaging with senior client stakeholders while maintaining a customer-friendly approach.

Benefits

Growth – Global network, leadership development, A.I. tools and training, formal learning pathways.

Reputation – PwC is known for shaping tomorrow.

Join us and you'll accelerate your career while helping clients and communities solve their most important problems.

Wellbeing – Life & income protection; Sonder / EAP / Headspace; 15 days paid sick leave; group-rate health insurance (eligibility applies).

Flexibility – Flexible working; supportive coaching culture.

Time off – Purchase up to two extra weeks' annual leave; two recognition days provided each year; annual summer shutdown period.

Whanau & community – Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave.

Rewards – Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.

Travel Requirements

Up to 20%

Visa Sponsorship

No

What are you waiting for?

Hit Apply now.

To learn how you can grow and shine in your career at PwC, visit our careers site at .

Grow here.

Go further.

Nau mai nga tono moata / We encourage early applications.

This role may close before the listed date if we identify a suitable candidate.

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