Team Lead – Application & Digital

Horizon Energy Group – Auckland, North Island

AtHorizon Energy Group, we're proud to be a New Zealand-owned and operated company doing work that matters. We're a collective of forward-thinkers, practical problem-solvers, and innovative specialist businesses. We help power communities, deliver building infrastructure projects and provide facilities maintenance solutions for customers across New Zealand and the South Pacific. Our suite of specialist services range from HV electrical infrastructure services, through to HVAC / mechanical, industrial refrigeration, fire protection, general electrical, data and security solutions.

Join us as theTeam Lead – Application & Digital Support, leading our Service Desk and End User Support teams to deliver exceptional, customer-focused ICT services across Horizon Energy Group. You'll own queue management, prioritise workloads, develop your team, and drive effective resolution of incidents and requests. Playing a vital role in business continuity and operational excellence, you'll also oversee small project delivery and manage both Level 1 triage and Level 2 support functions. It goes without saying that you'll engage with technical and non-technical individuals so engagement and communication is key.

This is an ideal opportunity for you to utilise your previous experience in the following areas :

• Tertiary qualification in Information Technology, Information Systems, or related field
• ITIL Foundation certification or equivalent practical knowledge
• At least 5+ years' in IT support and service desk
• Leadership of staff across multiple / remote sitesMicrosoft 365, Windows, and collaboration tools
• Demonstrating being hands-on with Azure AD, Intune, and modern device management
• Familiarity with ITSM tools and automation workflows
• Confidence in facilitating Agile sprints and team performance tracking
• Proven experience of managing a service desk team

With the following preferred requirements :

What's in it for you?

So, if you're ready to make an impact? Apply now and help us shape the future.

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