Product Quality & Services Assurance Lead - Procurement, Supply Chain & Health Technology Management

Product Quality & Services Assurance Lead - Procurement, Supply Chain & Health Technology Management

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations — from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

As our Product Quality and Services Assurance Lead , in the Strategy and Enablement Function, you will provide expert oversight and assurance across product quality, compliance, service performance and risk management systems.

Supporting the product recall process you will ensure that products in our hospitals and clinical environments are consistently safe, effective, and fit for purpose.

You will lead the design, implementation and continuous improvement of national quality and assurance frameworks, working closely with suppliers, clinical teams and Procurement, Supply Chain and Health Technology Management (PSC&HTM) leaders to ensure our systems protect patients, minimise risk, and deliver reliable services across the motu. Your work will ensure products and contracted services meet high standards, regulatory obligations are met, and issues are rapidly identified, escalated and addressed.

About the Team / Service / Location

The Procurement, Supply Chain and Health Technology Management (PSC&HTM) team at Health New Zealand | Te Whatu Ora are a national function with a vast and complex scope. They play a critical role in ensuring the availability, safety, and efficiency of clinical and non-clinical goods and services across the health system. Responsible for managing and influencing over $9 billion in annual spend, the team are central to delivering high-quality patient outcomes and standardising product usage across regions.

About you

You are a systems-minded assurance professional who brings sound judgement, calm confidence, and a commitment to quality and safety. You know how to balance risk with practicality, and you excel at building credibility, influencing stakeholders and lifting performance through strong frameworks, evidence, and collaboration.

You are someone who understands that assurance is about prevention, visibility, accountability and confidence. You will help embed a culture where quality is non-negotiable, risk is well-managed, and the health system can trust the products and services it relies on every day.

You will bring :

• Proven experience in product quality, service performance, risk management or assurance
• Demonstrated ability to develop and embed assurance frameworks, standards or policies
• Strong analytical skills, with the ability to interpret quality, risk and performance information
• Experience managing or responding to product / service quality issues, escalations or investigations
• The confidence and presence to influence suppliers, stakeholders and senior leaders
• A continuous improvement mindset with a focus on prevention, transparency and accountability
• Excellent communication and relationship-building skills
• Strong problem-solving skills and a pragmatic, system-wide perspective

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers' portal by 20 November 2025. If you have any questions about the role, please contact Shannon Elder at

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change affected employees will be given preference and priority for this position.

Job details

Job Reference :

Location : New Zealand - All Locations - Work from where you are

Job type : Expert

Expertise : Non-clinical - Supply Chain - All values

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