Receptionist

Job Type : Permanent | Part TimeLocation : Christchurch, New ZealandJob Category : Administration and Office

About Environment Canterbury

Waitaha – our Canterbury region – is like no other and we are proud to call it home.

We have the privilege of working with Papatipu Runanga, stakeholders and our wider community to protect our environment, including water, land and air through regulation and planning.

As a Regional Council we're responsible for flood protection, public transport, civil defence, and more.

Together we're taking action to shape a thriving and resilient Canterbury, now and for future generations.

Toitu te marae o Tane, toitu te marae o Tangaroa, toitu te tangata – if the land is well and the sea is well, the people will thrive.

About the Role

As our Receptionist, you'll be the first point of contact for our kaimahi, customers, and stakeholders.

You'll deliver professional, high-quality front-of-house services, ensuring every interaction is warm, helpful, and efficient.

This role is central to our customer experience and brand, requiring strong communication, conflict resolution, and organisational skills.

Key Responsibilities Include

Greeting and registering visitors, managing calls and enquiries

Supporting Health and Safety protocols and building access

Maintaining reception systems and stationery / courier supplies

Processing incoming mail

Collaborating with internal teams and suppliers

Promoting continuous improvement in front-of-house operations

About You

You're a natural communicator with a passion for customer service.

You thrive in a busy environment, are calm under pressure, and enjoy being the go-to person who keeps things running smoothly.

You bring empathy, warmth, initiative, and a can-do attitude to every interaction.

Experience

At least 3 years' experience in customer service / call handling on reception

Strong communication and conflict resolution skills

Confidence using Microsoft Office and managing systems

A collaborative mindset and attention to detail

A commitment to te ao Maori and our values

Working at Environment Canterbury

Our mahi is underpinned by our values : Kaitiakitanga (stewardship), Pononga (integrity), Manaakitanga (people first), Whanaungatanga (collaboration) and Maiatanga (can do).

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment.

We value everyone's contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Maori into our work.

We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Maori, matauranga Maori, and te reo Maori in our daily work.

We welcome you with an open heart & mind, wherever you are on your personal te ao Maori journey.

Additional Information

Applications close on Sunday 16 November

Applications will be reviewed as we receive them, and interviews may take place before the close date.

We reserve the right to close advertising early.

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check.

Further background checking will be required when relevant to the role.

We are committed to creating a diverse, inclusive, and authentic workplace.

If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

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