Technical Product Support - Smart Farming

Technical Product Support - Smart Farming

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Datamars is a Global company, with a strong reputation for research and development-based innovations in the agricultural, textile and animal tracking sectors.

Datamars ANZ works alongside farmers to develop award-winning innovative farming technologies that stand the test of time. Our globally recognised family of product brands, including Tru-Test, Zee Tags, Speedrite, Prattley and NJ Phillips, allows us to offer a comprehensive range of integrated products and smart farming solutions. At Datamars we believe in doing excellent work with passion.

An insight to the role

This is not an IT support role, rather you would be working in our small, friendly Customer Success Team, this role involves working with our customers and partners locally and globally, to diagnose and resolve hardware and software issues related to our farming product range, including smart farming technologies. This is a 24-hour 7 day per week operation, in conjunction with our Customer Success team based in Ireland . Our hours are 7am-7pm and weekends are rostered 1 in 4 after the training period. A full induction and product training will be provided.

To be successful in this role you will bring

an Agricultural background / farming experience or degree with a focus on Dairy farming is an advantage.2 years experience in a customer support or technical support role

a proven track record of problem solving and trouble shooting experience

strong attention to detail, with problem solving and organisational skills

excellent written and verbal communication skills, professional and friendly phone manner

“can do” attitude and a strong ability to multi-task in a fast-paced environment

the ability to work equally well under supervision and on your own initiative

ability to work in a flexible manner and adapt to changing environment

the ability to prioritise your workload.

the capacity to clearly explain a technical problem to a customer / colleague

experience with software such as Salesforce, Jira, Confluence, Microsoft 365, Dialpad advantageous

Base salary + Kiwi Saver Contributions

Enjoy a paid day off on your birthday each year

Employee Assistance Programme

Reward & Recognition Program across Australasia

Global secondment opportunities for those interested in international experiences

Please apply online and for further insight into our business, products and innovations visit

and and follow us on LinkedIn

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Salary match Number of applicants Skills match

Your application will include the following questions :

• How many years' experience do you have as a Product Support Role?
• How many years' experience do you have as a Technical Support Role?
• Which of the following statements best describes your right to work in New Zealand?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• What\'s your expected annual base salary?
• How many years' experience do you have as a Helpdesk Agent?

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