Aerospace Customer Care Specialist Fa-Ac

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.

But that is not all.

Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.

At Kuehne+Nagel, our contribution counts in more ways than we imagine.Due to a period of growth within our Aerospace division, we are looking for an experienced Aerospace Customer Care Specialist to manage one of our largest Aerospace customers, based in Christchurch.

As a dedicated Aerospace Customer Care Specialist, you will be a key contact for this complex, yet rewarding key account, requiring 24 / 7 coverage.

As the successful candidate, you will have at least 3-5 years import and / or export airfreight experience, and a strong passion for delivering customer excellence.Please note, this position will work a roster pattern, with shift variations between Monday - Sunday between the hours of 6 : 00am – 3 : 30pm.

This roster pattern may change depending on business needs to meet customer requirements.How you create impactYour main tasks and responsibilities : Delivering exceptional customer service, ensuring customer specific KPI's are met, including AOG requirementsDemonstrating aerospace knowledge by staying alert to time critical requestsPerform ad hoc and time critical pickups and deliveries to and from the airlineServing as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycleLiaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipmentsDetermining specific service requirements and ensuring regulatory requirements and documentation are correctBuilding long term and effective relationships with one key customerOperating on a flexible work schedule, with the ability to be available as and when requiredWhat we would like you to bringWe are looking for someone with : A minimum of 3+ years air logistics experience, preferably in export airfreightExceptional attention to detail and time management skillsA passion for dealing with customers and solving complex, time-critical problemsAbility to work under pressureExcellent communication skills both written and verbalStrong organisational skills including the ability to prioritise tasksA positive work ethic, attitude and someone who has a passion for customer excellenceWhat's in it for youAs an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities.

We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on.

At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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