Front Office Agent

OverviewJoin to apply for the Front Office Agent role at Rosewood Cape Kidnappers.Our Front Office Agents start in October / November

• and continue through the summer season until April

If you're looking for something long term, please apply and let us know.Discover your Calling with us this Summer and take your career to new levels at Rosewood Cape Kidnappers.At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.

You may be looking for a working holiday adventure in New Zealand for 6 months or developing your hospitality career with us.About UsFar out to the east of Hawke's Bay wine country, Rosewood Cape Kidnappers sits atop rolling hills and rugged cliffs with sea views and an ever-present horizon.

Home to a lodge and spa, this property also boasts one of the world's top golf courses, a sanctuary for New Zealand's flora and fauna, and a working farm.

Our generous suites offer sumptuous comfort and awe-inspiring views.Our lodge is a place where comfort meets wilderness, and no two days are the same.

Working here means joining a passionate and professional team dedicated to delivering extraordinary guest experiences.About the RoleAs a Front Office Agent, you will play a vital role in creating memorable stays for our guests—from arrival to departure.

This is a dynamic, hands-on role that combines front-of-house administration with on-the-ground guest support.Key responsibilities include : Serving as the central communication point for the hotelManaging guest arrivals and departures with warmth and efficiencyCoordinating room reservations and handling guest correspondenceAssisting with guest activities and lodge experiencesCollating guest accounts, balancing daily audits, and completing administrative tasksAssisting with guest luggage, valet parking, and maintaining guest vehiclesSupporting the wider lodge team with operational tasks as requiredWhat You Will BringYou're someone who thrives in a fast-paced, people-focused environment, with a passion for hospitality and delivering impeccable service.

You'll also have : Previous experience in a guest-facing or front office role, ideally in luxury hospitalityExceptional organisational and communication skillsA confident and professional manner, in person and on the phoneAbility to multi-task, prioritise, and remain calm under pressureImmaculate personal presentationA full driver's licence and good physical fitnessExperience with OPERA Cloud (or similar) is a plus but not essentialA warm, engaging attitude and genuine smileWhat We OfferCompetitive wages and delicious staff meals dailyAccess to our Associate Perks Programme, with exclusive discounts and deals2 consecutive days off each week, wherever possibleDaily travel allowanceThe opportunity to work at one of New Zealand's most iconic luxury lodgesPlease Note : Due to our private and remote location, reliable personal transport is essential.

Applicants must have a valid working holiday visa or New Zealand work rights.

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