Customer Experience Team Leader
IKEAAuckland, Auckland, New Zealand22 hours ago
Job descriptionProven experience leading a customer service team of 20–30 direct reports within a medium to large retail environment. Highly developed communication and collaboration skills. A leadership style that aligns with IKEA values, with a strong commitment to integrating equality, diversity, and inclusion practices in the workplace. An energetic and dynamic approach to leadership, thriving in a fast‑paced retail environment. Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities effectively. A passion for home furnishing and a dedication to delivering exceptional customer service that leaves a lasting positive impression. Strong computer literacy, particularly with the Microsoft Office Suite. Lead the daily operations and respond to customer and co‑worker needs to secure a seamless customer journey. Ensure co‑workers are actively supported in their daily work, and develop, coach and mentor your team through performance reviews and on‑the‑job conversations. Support your manager with recruitment, training, retention, performance management, succession planning and competence development of the team. Lead by example with exceptional customer service, and a high level of integrity, compassion and efficiency as an ambassador of the IKEA values. Take the lead and support on different Customer Experience function action plan topics, taking a proactive approach to ensure goals are achieved. Supervise and actively support your team to ensure processes are accurate, compliant and operating within all regulatory guidelines. Empower your team through building knowledge, confidence, trust and motivation so they are always able to support visitors in the best way possible. This role is permanent, full‑time. The store operates 7 days a week; you’ll need to be available to work on a rotating roster, including day and evening shifts aligned with our trading hours. Weekend availability is essential. Work location : IKEA Sylvia Park. Final candidates will be required to undergo a pre‑employment check, including a Ministry of Justice (MOJ) and Children’s Worker Safety Checks. A leave blackout applies during December and January due to our store opening – no leave will be approved during this period. IKEA is a non‑smoking workplace. Seniority level : Not applicable Employment type : Full-time Job function : Customer Service Industry : Retail
Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa and you can join the IKEA whānau from day one. Together, we’re on a mission to create a better everyday life for people and bring that mission to Kiwis.
Because great ideas can come from everywhere, everyone has the potential to make a real impact at IKEA. Whether you’re a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. Some of our best leaders started their journey on the shop floor – now it’s your turn to help assemble our story in Aotearoa.
Benefits
- 5 weeks of paid annual leave, parental leave pay, and more!
- 24 / 7 access to our Employee Assistance Program for health and wellbeing support
- 15% discount for co‑workers
- Provided co‑worker uniforms
But that’s enough about us. Over to you now.
Qualifications
Job Responsibilities
Key Details
Why IKEA?
This is more than just a job. At IKEA, we build careers that let you look back and know you’ve made it. We foster a work environment where you can bring your whole self to mahi and make the most of your talents. Your ideas matter, your growth is supported, and your wellbeing comes first. We believe everything we do creates a positive impact on people, society and the planet. If you’re passionate about making the world a better place, apply now and make it at IKEA.
Job Details
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Team Leader • Auckland, Auckland, New Zealand
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